thread Re: Skip item screen not working in Payments Troubleshooting

Skip item screen not working

Cafe0205 — Sun, 21 Sep 2025 12:19:42 GMT

I have been using square till with the skip item detail screen toggled off so when someone orders something like a 3 Pepsi it goes to that screen and we can add multiple then to check out. But the skip detail screen is now not coming up since the last update but still works on the iPad help please

Re: Skip item screen not working

Katie_SQ — Tue, 20 May 2025 07:18:04 GMT

Hi @Cafe0205,

Is this happening with all of your items that you add to a bill on the Square Register? Or just certain items?

Thanks - I'll keep an eye out for your reply!

Re: Skip item screen not working

Cafe0205 — Tue, 20 May 2025 09:17:01 GMT

Hi Katie

I believe it is the items that don’t need modifiers, they where working fine up to last weeks update.

Regards

Michelle

Re: Skip item screen not working

Katie_SQ — Thu, 22 May 2025 00:57:12 GMT

Sorry for the delay getting back to you here, @Cafe0205, and thank you for letting me know.

I can see that a member of our Support Team has escalated your case to our Engineers for further investigation, so please keep an eye on your emails for further updates. Thank you for your patience in the meantime.

If you have any other questions, please don't hesitate to reach out.