Unable to Delete Item from Site

Macklaws1986 — Sun, 21 Sep 2025 12:19:12 GMT

The title of this thread has been edited by a Square Moderator from the original: Stuck product

I have a product that has been stuck on my site for some time now. This product has been deleted from my inventory but still shows as in stock on the site. I have tried everything to remove it but to no avail.

please help

Re: Stuck product

Sammie_C — Thu, 05 Jun 2025 23:38:53 GMT

Hi @Macklaws1986, thank you for reaching out about this! Welcome to the Square Community.

When you have a moment, could you please try these few troubleshooting steps?:

1. Go to Account & Settings > My Business > Locations. Is the location type Mobile?

If so, change it to Physical.

2. From Account & Settings > My Business > Locations, does every location have business hours, an email, and a phone number?

If not, please complete all fields with valid info.

3. From Account & Settings > My Business > Locations, copy each location address into this Address Validation Tool.

4. Go to Online > Settings > General. Is the Store Information completely filled in?

If not, please complete all fields with valid info.

5. Go to Items > Item Library. Are there two or more items with the same name?

If so, delete or rename all duplicate items.

6. Go to Items > Categories. Are there two or more items with the same name?

If so, delete or rename all duplicate items.

Typically when these steps are all double-checked, syncing issues are usually resolved. If not though, please let me know and I can escalate this for you.

thread Unable to Delete Item from Site in Payments Troubleshooting

Unable to Delete Item from Site

Re: Stuck product