thread Re: Unable to extend domain due to error code: currency_mismatch in Payments Troubleshooting

Unable to extend domain due to error code: currency_mismatch

ChrisArb — Sun, 21 Sep 2025 12:19:00 GMT

Hi All

I have tried emailing a ticket and using the chatbot thing but no result as yet.

My domain expired (I wasn't warned but still my fault I guess)! And desperately trying to renew it but just keep getting an error as below

There is a problem with your account resulting from a currency incompatibility. Please contact customer support to resolve (error code: currency_mismatch).

I cant understand how there can be a mismatch, everything is just GBP Uk sterling; everything worked fine before it expired.

Losing orders now - nightmare.

Any Ideas

Many thanks

Re: Unable to extend domain due to error code: currency_mismatch

ChrisArb — Thu, 12 Jun 2025 14:11:14 GMT

This is now sorted. Took a 30 min call and 2 call transfers.

I think it all stemmed from me cancelling a standing order for auto payment with my bank without changing to a new payment method on weebly. So I guess it tried to take payment, couldnt and things went pear shaped- who knows!

Re: Unable to extend domain due to error code: currency_mismatch

Ellie_ — Sat, 14 Jun 2025 01:28:19 GMT

Hi there, @ChrisArb,

We appreciate you posting this and your patience while we got to your post! We are happy to hear that you were able to get this sorted with Weebly's support team. If anything else comes up, please let us know!