thread Re: printer is printing two copies of reports in Payments Troubleshooting

printer is printing two copies of reports

MusicCity — Sun, 21 Sep 2025 12:18:22 GMT

My printer has started to print an extra of the sale reports and any other receipt that I print manually.

when the customer pays. the printer only prints one copy.

but any report or receipt I send to be printed, the printer prints 2 copies.

this started about 3 weeks ago.

I have tried looking for the problem but cant see why it is doing this

Re: printer is printing two copies of reports

perkits — Tue, 01 Jul 2025 01:46:21 GMT

That’s odd. What type of printer are you using? I would power down everything and reboot. If that doesn’t work maybe try by deleting the current printer profile and add it back. Again if you do this I would still power down the printer first.

Re: printer is printing two copies of reports

Sammie_C — Thu, 03 Jul 2025 15:25:58 GMT

Hi @MusicCity, thank you for reaching out!

I appreciate you jumping in on this one, @perkits! This is unusual. I would recommend the same troubleshooting as @perkits.

When you have a moment, what Square devices are you using, as well?

Re: printer is printing two copies of reports

crystrn — Mon, 13 Oct 2025 16:57:03 GMT

Did you find a solution to this issue? Mine started doing this as well.

Re: printer is printing two copies of reports

GlenBarnstable — Thu, 23 Oct 2025 22:17:04 GMT

Any solutions to this? Ours are doing this also! It just started happening after one of the most recent updates.

Re: printer is printing two copies of reports

MusicCity — Fri, 24 Oct 2025 06:26:54 GMT

HI sorry for the delay.

Not sure what the main thing was but i did get it sorted.

I did a sofware update again, then in the hardware settings i checked the printer profile and made suer that only one box was ticked .

I hope this helps

Re: printer is printing two copies of reports

MusicCity — Fri, 24 Oct 2025 06:32:49 GMT

Not sure what the main thing was but i did get it sorted.

I did a sofware update again, then in the hardware settings i checked the printer profile and made suer that only one box was ticked .

I hope this helps

Re: printer is printing two copies of reports

crystrn — Fri, 24 Oct 2025 18:44:58 GMT

No, I can't seem to get mine to stop printing 2 copies.

Re: printer is printing two copies of reports

crystrn — Fri, 24 Oct 2025 18:46:33 GMT

Thanks anyways. I tried that and it didn't work for me.

Re: printer is printing two copies of reports

SWCMD — Thu, 11 Dec 2025 19:33:36 GMT

@MayaP do u have any help with this thread pls.

One of our POS terminal's prints two reports when do a cash draw close out.

after we input the cash draw $ total, and save it, the first close out report which prints doesn't show the cash draw total (its just blank in that field) but the 2nd report which prints straight after shows the cash draw report.

first time seeing this happen in 8 years, and only happening on one terminal we have (not the one).

Re: printer is printing two copies of reports

MayaP — Thu, 11 Dec 2025 23:35:58 GMT

I can definitely take a look into this @SWCMD. I do want to get some more information:

1) What app version is the terminal on?

2) Have you tried any troubleshooting steps? Specifically, deleting and recreating the printer station.

3) What printer model/brand are you using?

4) Can you share a photo of how the reports print

Re: printer is printing two copies of reports

perkits — Fri, 12 Dec 2025 17:34:19 GMT

This started happening to us a few weeks ago. It self corrected, so I'm thinking a software update fixed it.

Currently versions

Terminal os 5.61.0107

app 6.84

POS 6.82.3

Re: printer is printing two copies of reports

SWCMD — Mon, 12 Jan 2026 19:39:42 GMT

app version 6.86.1sw

we did recreate the printer station.

epson TM-T88V Model M244A

I will send u a DM with the picture of the close out report

this is only happening when preforming a cash draw close out and only on one of our two machines....

Re: printer is printing two copies of reports

perkits — Tue, 13 Jan 2026 01:43:47 GMT

It’s back again

Re: printer is printing two copies of reports

SWCMD — Tue, 13 Jan 2026 01:46:22 GMT

when does it occur for you?

ours is just when doing a cash close out of the draw. and only on one of our POS machines, the other is fine.

@MayaP not sure if u can help out. I sent u the close out reports by private message.

Re: printer is printing two copies of reports

perkits — Wed, 14 Jan 2026 22:16:21 GMT

During close out as well

Re: printer is printing two copies of reports

SWCMD — Wed, 14 Jan 2026 22:34:47 GMT

@MayaP any suggestions to how we can resolve this?

Re: printer is printing two copies of reports

MayaP — Thu, 15 Jan 2026 00:14:44 GMT

Hey @SWCMD - Thanks for being patient while I caught up on this thread. Nothing is coming to mind that would be causing this.

I am asking our support team. I will keep you updated.

Re: printer is printing two copies of reports

MayaP — Thu, 15 Jan 2026 00:15:22 GMT

Hi @perkits - Are you using the same printer as @SWCMD or a different one?

Re: printer is printing two copies of reports

MayaP — Thu, 15 Jan 2026 21:52:28 GMT

Our team has confirmed that a fix for this issue was released in version 6.88, so please keep an eye out for that update. If you’re not seeing it yet, we recommend trying a factory reset on the device.

Fingers crossed this helps! 🤞

@SWCMD @perkits