thread Re: Sales allocated to an inactive location - causing no digital receipts? in Payments Troubleshooting

Sales allocated to an inactive location - causing no digital receipts?

HW_YSK — Sun, 21 Sep 2025 12:18:17 GMT

We opened this week.

1. Customers are not receiving digital receipts.

2. All in-store sales are being placed against an inactive location, despite all items in the library being allocated to the correct active lcation.

Are customers not receiving receipts because sales are being allocated to the inactive location.

One transaction was allocated to the correct active location because it was taken via a laptop, during a power outage.

How do we fix point 1 & 2?

Thank you for any advice offered.

Re: Sales allocated to an inactive location - causing no digital receipts?

Kassi_ — Mon, 30 Jun 2025 13:40:20 GMT

Hey there, @HW_YSK -

Welcome to the Community!

Did you deactivate the location after these transactions were taken? Unfortunately, you cannot move the transactions from one location to another.

Normally, when you deactivate a location it will not show as an option whenever you log in to your app or hardware. I would recommend double checking what location is showing whenever you're on your device before taking the next transaction.

Please let me know if you're still running into issues and I am happy to circle back with you! I will keep an eye out for your reply👀.