thread Re: Ticket still showing as open in Payments Troubleshooting

Ticket still showing as open

Thj — Sun, 21 Sep 2025 12:17:18 GMT

One of my staff members accidentally selected pay cash for one of our tickets. She then refunded the cash payment, created another ticket with the same items and took a card payment from the customer. I can see the refunded cash payment and the card payment in transactions but the ticket is still showing as unpaid/open. Anyone else had this problem?

Re: Ticket still showing as open

_Violet — Thu, 28 Aug 2025 19:36:07 GMT

Hi @Thj 👋 Happy to look into this with you 🙂

What happens when you attempt to close the ticket, now that the total is $0.00, after the refund? Could you share a video of what you're seeing?

You can also try deleting and reinstalling the app to see if that clears the ticket.

I'll keep an eye out for your reply!

Re: Ticket still showing as open

Thj — Fri, 29 Aug 2025 09:36:27 GMT

We are using terminals, not the app.

see attached screenshots. The balance is not zero