thread Re: Beta: Pickup order creation in Square Point of Sale in Payments Troubleshooting

Beta: Pickup order creation in Square Point of Sale

JessRog — Sun, 21 Sep 2025 12:11:26 GMT

Beta is currently recruiting for Order Creating in Square Point of Sale. With this feature, you can manually create orders in Square Point of Sale and manage them in your Order Manager, along with incoming orders from Square Online Store and/or your delivery partners.

This means you can take orders over the phone or in any other way you communicate with your customers, schedule them for later curbside or in-store pickup, and conveniently manage them inside the Orders menu on Square Point of Sale.

Current known issues/limitations: This beta does not currently support using the Dining Options, and they will need to turned off if enrolling in this beta.

Also, please refrain from removing items from the cart after applying a discount. Currently, your order will not process if you delete any item with a discount applied. We are working to resolve this as quickly as possible and please contact us if you experience this issue.

Post below if you would like to try this new feature 🙂

Re: Beta: Pickup order creation in Square Point of Sale

Sam_400º — Wed, 22 Jul 2020 13:10:32 GMT

Hey Jess - Been thinking about this and it might work for me really well, despite what I said before 😂

If it works alongside the other beta stuff can you sign me up - thinking it would be really useful for walk ups to add them into the same process as all the online orders.

When you take an order & put it manually on this - does it take out one of the collection slots that are set in in the online store? (mine is set to 'two orders every 15 minutes)

Sam 🍕

Re: Beta: Pickup order creation in Square Point of Sale

tonydow — Thu, 03 Dec 2020 16:19:40 GMT

Hi @JessRog I would also be interested in this please.

Thanks, Tony

Re: Beta: Pickup order creation in Square Point of Sale

JessRog — Thu, 03 Dec 2020 17:13:43 GMT

Hi @tonydow

I've just enabled the feature on your account. If you close and reopen the app you should now see it! Let me know if you have any questions or feedback!

Re: Beta: Pickup order creation in Square Point of Sale

tonydow — Thu, 03 Dec 2020 18:26:52 GMT

Thanks @JessRog I have closed and reopened the beta app (android) but don’t see POS in the Order source. Am I missing something?

Re: Beta: Pickup order creation in Square Point of Sale

tranguyen — Fri, 04 Dec 2020 09:25:20 GMT

Hi @tonydow, I'm just stepping in for Jess here - have you been able to create a pickup order from the Square Point of Sale? Until an order is created, Point of Sale won't show up in the order source.

More information about this beta feature is also available in our Support Centre.

Re: Beta: Pickup order creation in Square Point of Sale

tonydow — Fri, 04 Dec 2020 09:34:57 GMT

Thanks @tranguyen Is it possible to manually create an order to be shipped?

Re: Beta: Pickup order creation in Square Point of Sale

tranguyen — Fri, 04 Dec 2020 12:31:56 GMT

At the moment, the beta is only for creating pickup orders @tonydow. However, you should be able to do this via the free Square for Retail app.

Re: Beta: Pickup order creation in Square Point of Sale

JessRog — Fri, 04 Dec 2020 14:18:18 GMT

Sorry for any confusion @tonydow . Here is a helpful support article that walks you through how to use the pick up order feature: https://squareup.com/help/gb/en/article/6923-pickup-orders-on-square-point-of-sale

Re: Beta: Pickup order creation in Square Point of Sale

tonydow — Fri, 04 Dec 2020 17:43:21 GMT

Hi @tranguyen I have downloaded the Retail app but don’t see a way to create a new shipping order

Re: Beta: Pickup order creation in Square Point of Sale

tranguyen — Fri, 04 Dec 2020 18:24:04 GMT

Hi @tonydow, when you are in the Retail app, after you have added an item to checkout, do you see the option to Create Order like in the screenshot below? This should allow you to create a shipping order manually and enter the customer's details as needed.

Re: Beta: Pickup order creation in Square Point of Sale

tonydow — Fri, 04 Dec 2020 19:29:21 GMT

Hi @tranguyen I’m afraid not (see screenshot). Also I don’t see my items unless I add them as favourites?

Re: Beta: Pickup order creation in Square Point of Sale

Sam_400º — Sun, 06 Dec 2020 22:43:30 GMT

@JessRog Is this enabled for me do you know?

I used to see it when I was using the test Android tablet (I still have it BTW....) but can't see it on iOS?

Would the feature work across all platforms?

Re: Beta: Pickup order creation in Square Point of Sale

tranguyen — Mon, 07 Dec 2020 11:08:27 GMT

Hi @tonydow, I've reached out to our Retail specialist to check on this feature. I'll follow-up on this thread once I get more information from them.

With regards to items, you should be able to see all the different items when clicking into the blue Items icon and filter by categories. Alternatively, you can use the Search function to bring up the items you need as well.

Re: Beta: Pickup order creation in Square Point of Sale

tranguyen — Thu, 17 Dec 2020 11:34:20 GMT

Hey @Sam_400º, I'm just stepping in for Jess here! You should be able to see the order creation option on both Android and iOS. Out of curiosity, have you by any chance opt in to the Square Point of Sale Redesign Public Beta? If you have opted in to the Redesign beta, the pickup order creation won't appear for you.

Re: Beta: Pickup order creation in Square Point of Sale

Sam_400º — Mon, 07 Dec 2020 11:21:10 GMT

Thanks @tranguyen - yup in the redesign beta.

If I opt back out would it show on ‘all’ hardware? Or only those you’ve listed?

Re: Beta: Pickup order creation in Square Point of Sale

tranguyen — Mon, 07 Dec 2020 12:36:05 GMT

@Sam_400º - yes, if you opt back out the option to create order should show on both Android and iOS devices.

Re: Beta: Pickup order creation in Square Point of Sale

tonydow — Wed, 09 Dec 2020 09:18:17 GMT

@tranguyen Hi Tra. I have just downloaded the latest version of the Retail app but still don’t have the Create Order option. Regards, Tony

Re: Beta: Pickup order creation in Square Point of Sale

tranguyen — Wed, 09 Dec 2020 10:53:12 GMT

Really sorry that this has taken longer than I expected to be resolve, @tonydow! I'm still waiting for some further updates from the team. I hope to have something later today but if not, I'll follow up on this thread and let you know.

Re: Beta: Pickup order creation in Square Point of Sale

tonydow — Thu, 17 Dec 2020 10:54:29 GMT

Hi @tranguyen I have just downloaded yet another update to the Retail app but still no Create Order option. I don’t understand how you have posted a screenshot which includes so what are you taking the screenshot of that is different to the latest downloadable app. Thanks, Tony