thread Does anyone know why Apple Pay is not working on my website? in Payments Troubleshooting

Does anyone know why Apple Pay is not working on my website?

Pui — Sun, 21 Sep 2025 12:10:47 GMT

I have switched on apple pay on my website but for some reason its' not working. Anyone have the same issue? If yes, how do I get it?

Thanks

Re: Does anyone know why apple pay is not working?

tranguyen — Tue, 28 Jul 2020 14:01:31 GMT

Hi @Pui, so sorry to hear you are having an issue with Apple Pay on the website!

I can definitely look into this on my end and if needed, escalate with our engineering team as well. Can you let me know what seems to be happening when customers try to use Apple Pay on the website? If they are getting any error message, it'd be great to get the exact messaging or screenshot

Re: Does anyone know why apple pay is not working?

Jools — Wed, 29 Jul 2020 14:20:20 GMT

Yes - I can't get Apple Pay to work on my webshop either!

The problem I have is the Apple Pay transaction appears to process, and then the user gets the error message "This store does not ship to the provided address."

I have raised a case with the Helpdesk - but no update after several weeks.

My guess - is that its something to do with how Apple Pay fills the address, and the way its processed by Square

Apple Pay enters my shipping address as

Town

All the orders I receive have the customers shipping address as

Town

ENG

Postcode

If you use the manual checkout page it asks for "State" with the dropdown options of England, Scotland, Wales, NI

This is where the "ENG" gets populated from

My guess is that Apple Pay isn't populating this field, and that is what is causing the error with the shipping address.

@Pui Is that the same error you are getting?

Jools

Re: Does anyone know why apple pay is not working?

tranguyen — Thu, 30 Jul 2020 15:25:55 GMT

Hi @Jools, thank you for flagging that!

I've chased up the ticket and our engineering team has confirmed they have rolled out a fix for the "This store does not ship to the provided address" error message.

If you are still getting the same error message, would you mind letting me know so I can follow-up on the ticket with more information so our team can look into this further?

Re: Does anyone know why apple pay is not working?

Pui — Sun, 02 Aug 2020 15:05:32 GMT

@Jools no thats not what I'm getting.

At checkout there is no option showing that they can pay by apple pay, but they can pay via google though.

Both options are ticked in the back end so would be great to know what it's not working.

I've also raised this as a bug a few weeks ago and haven't heard anything

Thanks

Re: Does anyone know why apple pay is not working?

tranguyen — Mon, 03 Aug 2020 15:08:05 GMT

Thanks for clarifying, @Pui! Let me chase up on that ticket for you here as well.

To help me look into this as well, can you let me know if the Apple Pay appear for you at check out when you access the link through Safari? If you have any screenshot showing all the different options at checkout, that'd be much appreciated.

Re: Does anyone know why apple pay is not working?

Pui — Mon, 03 Aug 2020 16:57:11 GMT

Please find screenshot attached below via chrome.

Also not showing on my phone either

Re: Does anyone know why apple pay is not working?

tranguyen — Tue, 04 Aug 2020 14:28:14 GMT

Thanks for sending that on @Pui! It's expected that Apple Pay won't appear as an option when you are browsing on Google Chrome, but it should be there when you access the site using Safari.

Would you mind send me the link to the website? What I can do is escalate this to our engineering team again so they can take a further look.

Re: Does anyone know why apple pay is not working?

Pui — Tue, 04 Aug 2020 15:24:35 GMT

https://www.psgetfit.co.uk/schedule

Re: Does anyone know why apple pay is not working?

tranguyen — Wed, 05 Aug 2020 15:09:39 GMT

Thanks for the link @Pui! I've tested this on my end and I'm unable to see the Apple Pay button when viewing in Safari, so I'll need to file a ticket with our engineering team so they can take a look as well.

I'll be sure to reach back out immediately once I have an update from the team.

Re: Does anyone know why apple pay is not working?

ClothingCity — Thu, 06 Aug 2020 14:07:46 GMT

Hi @tranguyen,

I am having the same problem as @Pui with my Apple Pay is this happening with everyone’s websites.

Re: Does anyone know why apple pay is not working?

tranguyen — Fri, 07 Aug 2020 13:54:40 GMT

Hi @ClothingCity, I've checked your site on my end using Safari and I'm able to see the option to checkout using Apple Pay. Would you mind testing it again and let me know? If the option does not appear, can you send me a screenshot and confirm the version of Safari you are using?

@Pui - I have filed a ticket with our engineering team and they are looking into it now! I have yet to receive an update, but I'll be sure to keep you posted!

Re: Does anyone know why apple pay is not working?

Jools — Fri, 07 Aug 2020 14:04:02 GMT

Hi Tra

I've just tried enabling Google Pay again - and I am still getting the "This store does not ship to the address provided message" when I try and buy through either my AMEX or Visa card, using Apple Pay

Julian

Re: Does anyone know why apple pay is not working?

ClothingCity — Fri, 07 Aug 2020 20:42:24 GMT

Hi @tranguyen,

I went to the shopping cart page but it doesn’t say buy with Apple Pay. Below is a screenshot of what you am setting:

Re: Does anyone know why apple pay is not working?

tranguyen — Mon, 10 Aug 2020 15:31:56 GMT

Thanks for letting me know, @Jools! I've reached back out to our engineering team there and ask them to take a further look. A fix is being review by our team so I hope to have an update on this soon.

Re: Does anyone know why apple pay is not working?

tranguyen — Mon, 10 Aug 2020 15:32:44 GMT

Sorry that the Apple Pay option still isn't coming up for you @ClothingCity! Would you mind confirming the exact version of Safari you are using - that way, I'll have all the necessary information for our team to investigate further.

Re: Does anyone know why apple pay is not working?

tranguyen — Wed, 12 Aug 2020 14:53:44 GMT

Hey @Jools, hope you are keeping well! I just want to reach out and let you know our engineering team has concluded their investigation into this and rolled out another fix. Would you mind doing a test and let me know if the error message still comes up for you?

Re: Does anyone know why Apple Pay is not working on my website?

CrazyPrints — Fri, 14 Aug 2020 06:04:12 GMT

I’m having the same problem here. Please let me know if you know how to fix this. I’ve tried safari and also multiple browsers on my iMac

Re: Does anyone know why Apple Pay is not working on my website?

tranguyen — Fri, 14 Aug 2020 10:10:30 GMT

Thanks for sending that on, @CrazyPrints! Would you mind letting me know the exact version of your Safari browser? Once I have that information, I can pass it over to our engineering team so they can dig into this

Re: Does anyone know why Apple Pay is not working on my website?

CrazyPrints — Fri, 14 Aug 2020 15:36:52 GMT

I have 13.6.1 on one device and 14 Public Beta 4 on another one