thread Re: Disable manually enter custom amounts in Payments Troubleshooting

How can I disable accepting manually enter custom amounts?

Pricecutfood — Sun, 21 Sep 2025 12:10:13 GMT

The title of this thread has been edited from the original: Feature Request: Disable manually enter custom amounts

How do you access the team permissions to untick "manually enter custom amounts"

I have attached screen shot.

Rich

Re: Disable manually enter custom amounts

Sam_400º — Sun, 02 Aug 2020 17:32:27 GMT

The ones that are sort of greyed out are the ones where you need the £20pm team subscription to change.

The options on the normal tariff are admin & team - these have most of the settings fixed to a standard version that suits most simple setups with no subscription.

Re: Disable manually enter custom amounts

tranguyen — Mon, 03 Aug 2020 15:33:33 GMT

Hi @Pricecutfood, thank you for reaching out!

At the moment, there isn't a way to untick the "Manually Enter Customer Amount" options in the Team Permission. If a team member is setup to take payments,

I've passed your suggestion to our Product team for future updates - we are constant improving our system based customer feedback, so hopefully we will be able to add more settings to the Team Permission in the future.

Re: Disable manually enter custom amounts

Pricecutfood — Wed, 05 Aug 2020 12:50:05 GMT

Hi @tranguyen

I did try the team membership plus as @Sam_400º suggested but didn't enable and I thought maybe I was doing something wrong. I need this disabled due to employees entering amounts when the product could be vatable. I have made it non-vatable.

Rich

Re: Disable manually enter custom amounts

tranguyen — Wed, 05 Aug 2020 15:42:31 GMT

Thanks for letting me know @Pricecutfood! I've passed this on as a feature request so hopefully this will be added as a feature.

In the meantime, you can re-apply tax to custom amount to avoid tax from not being calculated. You can also restrict a team member's ability to manually adjust taxes during a transaction, so that if they need to edit/remove tax from the custom amount, they will need someone else who has the correct permission to enter their passcode or process the sale.

Re: Disable manually enter custom amounts

Sam_400º — Thu, 06 Aug 2020 09:19:42 GMT

@Pricecutfood That’s crazy! What’s the point of them having it there if there’s no way to de-select it anyway 😯

Re: Disable manually enter custom amounts

Pricecutfood — Sat, 08 Aug 2020 09:37:30 GMT

Hi @Sam_400º

Its strange. Im kinda guessing they are or did try something and then haven't got around to doing it again.

Hi @tranguyen

The only problem with applying it at a later date is that I still don't know if the item the colleague sold was a vatable or not. I like square but does lack a few things and i really hope new features come around.

Re: Disable manually enter custom amounts

Sam_400º — Sat, 08 Aug 2020 09:40:24 GMT

@Pricecutfood If you're getting all your staff set up fully then I'm guessing they're all signing in to use the system?

At least you'll know who's finger nails to remove if there are custom amounts that go though 😳

Re: Disable manually enter custom amounts

tranguyen — Mon, 10 Aug 2020 15:25:13 GMT

Thanks for reaching back out, @Pricecutfood! I've flagged the feature above to our team - it's actually a very popular feature request, so hopefully we will be able to offer more Team options for you soon.

Re: Disable manually enter custom amounts

Pricecutfood — Wed, 12 Aug 2020 19:38:43 GMT

@Sam_400º

Yes fully set up, its like talking to a wall with them sometimes.

@tranguyen

Great, i'll look forward to seeing this in the future

Re: Disable manually enter custom amounts

tiffanyebenson — Thu, 26 Nov 2020 04:25:16 GMT

I have the subscription and I still can't change that setting. Absolute insanity that they haven't fixed that yet.

Re: Disable manually enter custom amounts

tiffanyebenson — Thu, 26 Nov 2020 04:28:15 GMT

@tranguyen If we keep asking for it, will they give us what we want?

Re: Disable manually enter custom amounts

tranguyen — Thu, 26 Nov 2020 11:27:53 GMT

Thanks for reaching out, @tiffanyebenson! Our team are always looking to improve our products based on feature requests from sellers like yourself. Bringing these features can take time and effort, and sometimes we may not be able to prioritise a feature.

Right now, we don't have a definite timeline to share here just yet. I'll be sure to follow-up on this thread when I have more information.

If you are curious about what happened when feature requests are flagged in the Seller Community. you can read more about it here.

Re: Disable manually enter custom amounts

tiffanyebenson — Wed, 02 Dec 2020 01:35:08 GMT

@tranguyen The checkbox already exists... Maybe we can request this to be bumped up higher in the feature request list since the programming work is already well underway?

-thank you

Re: Disable manually enter custom amounts

drabbit — Thu, 28 Jan 2021 19:45:38 GMT

So one of my biggest issues with square is that I end up with a fair amount of "Uncategorized" Sales and they can not be changed. All of my Items are always Categorized, but square forces us to allow anyone with "Checkout" privilege's, to be able to "Manually enter custom amounts", which always show up as "Uncategorized". What is the point of having reporting, and categories if you give any cashier the ability to throw off our reporting for the year with a single transaction?

Re: Disable manually enter custom amounts

Sam_400º — Thu, 28 Jan 2021 21:50:23 GMT

@drabbit wrote:

What is the point of having reporting, and categories if you give any cashier the ability to throw off our reporting for the year with a single transaction?

I'd be looking at your staff...... If they each have their own login details then surly you know who's not doing their job effectively?

Re: Disable manually enter custom amounts

drabbit — Thu, 28 Jan 2021 22:01:50 GMT

thanks for the input, but from the many threads on both topics, I’d venture to say I’m not alone.

Re: Disable manually enter custom amounts

tranguyen — Fri, 29 Jan 2021 10:20:00 GMT

Hi @drabbit, thanks for your post! This is currently a feature request and while I don't have a timeline on when this will be available, I'll be sure to update this thread when I have more information to share.

Re: Disable manually enter custom amounts

drabbit — Fri, 29 Jan 2021 21:31:34 GMT

Thank you Tra!

Re: Disable manually enter custom amounts

becaf_uk — Mon, 04 Oct 2021 16:31:39 GMT

WHY is there not a way to manually un-check Custom Amount!?

When server level staff have this on their screen (Square Register) they are able to enter a Custom Amount. Even if told not too, they may need to add a Custom Amount with a manager's permission (like cancelling a payment). So why can't certain permission levels have Custom Amount removed??

Also, why does it have to stay on the left side of the Square Register all the time?

It's such a ridiculous "feature" to have Custom Amount available for anyone to use because it screws with Dining Options and it screws with TAX/VAT.

We have Square for Restaurants with the Team package.

The fact that there is a check box for it, but I can't un-check it is INSANE!