https://community.squareup.com/t5/Payments-Troubleshooting/Note-to-seller-not-appearing-on-order-details/m-p/194867#M54136 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/311353">@lovebugbakes</a>, so sorry to hear you are running into this problem!</P> <P>&nbsp;</P> <P>If a customer has left a note for you, it should be included in the order confirmation email at the very bottom under&nbsp;<STRONG>Notes</STRONG>&nbsp;(like in the screenshot) or underneath the item line when you view the order in the&nbsp;<STRONG>Orders&nbsp;</STRONG>tab.</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="ink (25).png" style="width: 657px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/7222i5F668725090584ED/image-size/large?v=v2&amp;px=999" role="button" title="ink (25).png" alt="ink (25).png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>If you are not seeing the notes, it might be that it wasn't fully save by the customer at checkout.&nbsp;</P> Thu, 13 Aug 2020 13:52:07 GMT tranguyen 2020-08-13T13:52:07Z https://community.squareup.com/t5/Payments-Troubleshooting/Note-to-seller-not-appearing-on-order-details/m-p/194808#M54135 <P>one of my customers left a note to seller but this didn't come through on the order or the confirmation email sent to the buyer. Where can I find these notes? I have already looked on the online store &gt; Orders &gt; 'actual order' and it is not there either????</P> <P>&nbsp;</P> <P>Any help would be appreciated.</P> <P>&nbsp;</P> <P>Thanks x</P> Sun, 21 Sep 2025 12:09:31 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Note-to-seller-not-appearing-on-order-details/m-p/194808#M54135 lovebugbakes 2025-09-21T12:09:31Z https://community.squareup.com/t5/Payments-Troubleshooting/Note-to-seller-not-appearing-on-order-details/m-p/194867#M54136 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/311353">@lovebugbakes</a>, so sorry to hear you are running into this problem!</P> <P>&nbsp;</P> <P>If a customer has left a note for you, it should be included in the order confirmation email at the very bottom under&nbsp;<STRONG>Notes</STRONG>&nbsp;(like in the screenshot) or underneath the item line when you view the order in the&nbsp;<STRONG>Orders&nbsp;</STRONG>tab.</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="ink (25).png" style="width: 657px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/7222i5F668725090584ED/image-size/large?v=v2&amp;px=999" role="button" title="ink (25).png" alt="ink (25).png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>If you are not seeing the notes, it might be that it wasn't fully save by the customer at checkout.&nbsp;</P> Thu, 13 Aug 2020 13:52:07 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Note-to-seller-not-appearing-on-order-details/m-p/194867#M54136 tranguyen 2020-08-13T13:52:07Z