thread Re: Is there any way to put expiry date on ecards in Payments Troubleshooting

Is there any way to put expiry date on ecards

Lisaj — Sun, 21 Sep 2025 12:08:59 GMT

We run a pop up shop and are only open until Jan 2021. Is there any way to put an expiry date on ecards? Is it greyed out because you need to upgrade? Thanks in advance

Re: Is there any way to put expiry date on ecards

tranguyen — Mon, 24 Aug 2020 15:30:15 GMT

Hi @Lisaj, thank you for reaching out! By default, the value of the eGift Card will not expired. However, each business will have a different policy so you can specify the expiration date using the Additional Policy box.

To do this:

1. Go to your Square Dashboard > Gift Cards > Settings

2. Under Redemption Policy, you should see Additional Policy. Enter how long the eGift Card is valid for here

3. Click Save.

The Additional Policy will be visible to customer when they purchased the eGift Card. Within the Settings, you can also specify the minimum and maximum amount customers can load their eGift Card as well.

I hope this will help!

Re: Is there any way to put expiry date on ecards

Dirky — Mon, 22 Nov 2021 10:56:02 GMT

Old thread I realise, however I am unable to edit the 'egift card policy' as in your example screenshot above, the 'value does not expire' field is dimmed/greyed out and I cannot change it?

I can type in the 'additional policy' field but how does that actually limit the use past say 6 months or 1 year

Thanks

Re: Is there any way to put expiry date on ecards

Emma_ — Tue, 23 Nov 2021 15:15:41 GMT

Hi @Lisaj, unfortunately there is no such option to limit the eGift card expiry date. This would be a feature request. I will make sure to pass this on to the Product team.

Re: Is there any way to put expiry date on ecards

HH22 — Thu, 21 Sep 2023 13:12:27 GMT

Again i realise I'm replying to an old thread. If we do as you suggest here by adding in an expiry date, how do we enforce this? Can we cancel the voucher after our own chosen time frame?

Re: Is there any way to put expiry date on ecards

Breffni — Fri, 22 Sep 2023 08:26:17 GMT

Hi @HH22 - thanks for your post!

There isn't a specific way to cancel the egift card, but you can clear the balance so that it's no longer in use.

You can do this directly from the Point of Sale app:

From the Checkout screen, tap Gift Cards > Check Balance.

Enter the eGift Card Number and tap Next.

The balance will be displayed at the top.

Tapping Clear Balance will clear any remaining balance.