thread Re: VAT on self serve in Payments Troubleshooting

VAT on self serve

Thj — Sun, 21 Sep 2025 12:06:51 GMT

I'm trying to set up self serve. As you are aware, the UK now has 2 VAT rates, 5% and 20%. Your system will only let me set up 1 VAT rate. Will this be updated?

Re: VAT on self serve

tranguyen — Fri, 02 Oct 2020 09:37:24 GMT

Hi @Thj, thank you for your post! The team are aware of the requirements and are working to implement a way to setup multiple tax rates in the Online site, but right now I don't have a concrete update to share.

Re: VAT on self serve

Thj — Wed, 07 Oct 2020 13:40:09 GMT

Do we have an update yet on 5% VAT being added to online items?

Many Thanks

Re: VAT on self serve

tranguyen — Thu, 08 Oct 2020 09:51:53 GMT

Hi @Thj, thank you for reaching back out! This is on the team's roadmap but I really don't have anything else to share right now.

Re: VAT on self serve

Thj — Thu, 15 Oct 2020 03:08:41 GMT

Hi @tranguyen

Is there anyway this problem can be escalated? It's pretty important that the 2 VAT amounts are available ASAP for self serve / online orders. It's also important to have VAT on modifiers which I have previously mentioned in a different thread. Customers are getting the wrong VAT amounts on their receipts.

Many Thanks

Re: VAT on self serve

tranguyen — Thu, 15 Oct 2020 10:52:30 GMT

I've created another ticket and request for this @Thj. Once I have a concrete update and information that I can share, I'll be sure to update this thread.

Re: VAT on self serve

Thj — Tue, 17 Nov 2020 17:02:58 GMT

Any update on this?? Surely it cannot be that difficult to add another VAT amount to the UK. Please can you chase it up.

Re: VAT on self serve

tranguyen — Tue, 17 Nov 2020 18:45:29 GMT

Thanks for reaching back out @Thj! We have actually rolled out a new feature recently that will let you assign itemised sales that you've setup in your Dashboard to pickup and delivery orders. You can find out more about setting this up here.