thread Re: Changing Status of order in Payments Troubleshooting

Is there a way to mark an order as 'processing' or 'making your order?

GingerLittleFox — Sun, 21 Sep 2025 12:05:41 GMT

Hello,

Is there any way to get a extra step on the order process for example

Processing or making your order?

I can only mark once complete but i'd somehow like to let customers know I am starting working on their order?

The title of this thread has been edited from the original: processing

Re: processing

tranguyen — Thu, 22 Oct 2020 09:44:52 GMT

Hi @GingerLittleFox, thank you for your post! When you are managing orders online, you should be able to mark the order as In Progress. This will be reflected in the tracker and customers can see that their order is being prepared.

I hope this will help!

Re: processing

tonydow — Fri, 23 Oct 2020 05:38:30 GMT

Hi Tra. I mark orders as In Progress but you mention the Tracker. Could you explain what this is please. Thanks

Re: Is there a way to mark an order as 'processing' or 'making your order?

tranguyen — Fri, 23 Oct 2020 10:58:45 GMT

Hi @tonydow, when customer placed an order, they'll receive an SMS like so this.

It will included a link where they will be able to check on the status of the order. Here's a test link (this order has since been completed).

Re: Changing Status of order

Gary55 — Fri, 27 Nov 2020 12:06:10 GMT

Hi @tranguyen. I have a similar question but from a different take. Is there a way to Change the status an order from "in Progress" or "Ready" back to "Upcoming" Or "New".

Orders are sometimes marked as in progress by mistake. One has been accidentally then changed to ready when trying to correct it

Re: Changing Status of order

tranguyen — Fri, 27 Nov 2020 14:03:08 GMT

Hi @Gary55, thanks for reaching out! Unfortunately, there isn't a way to change the order status back once it has been marked as In Progress or Ready. I will definitely pass the suggestion to the Product for consideration.

Re: Changing Status of order

tonydow — Fri, 27 Nov 2020 14:11:07 GMT

Rather than having a single status option to choose I think it would be better to have a pulldown menu of all the status options giving us the ability to select whichever one was appropriate.