thread Can customers include a personalisation note with order? in Payments Troubleshooting

Can customers include a personalisation note with order?

suzi_edg — Sun, 21 Sep 2025 12:02:47 GMT

Hi there

Apologies in advance if my question is dim - I'm very new to all this! I am setting up an e-commerce store and would like to add in the option for customers to include a note with their order (for personalisation purposes.) I have the Professional plan - is this something I can do, and if so, how?! Many thanks for any advice.

Re: Can customers include a personalisation note with order?

Sam_400º — Wed, 02 Dec 2020 09:37:34 GMT

Hey @suzi_edg 👍🏻

Yup - you can add a free comment field to an individual item (great if they're likely to order different custom items in one go as this will show up your end attached to each product) or you can add a comment field at the checkout that will show at the bottom of each order.

Both are done on the online dash:

For an item, navigate to items; site items & click on the item you want to add it too.
Scroll down to modifiers, & click on manage modifiers:
For the first item you need to create a new text modifier, but once done you can use the same modifier for all the items that need it by selecting it from the list.

To add a note to seller option at the checkout (you can have this as well as the option on items) you want to navigate to Settings; Checkout - then click on the Advanced Settings in the top right.

The option is towards the bottom:

Re: Can customers include a personalisation note with order?

suzi_edg — Wed, 02 Dec 2020 16:09:05 GMT

Thank you SO much for your help - I cannot tell you how many hours of frustration you have saved me!