thread Re: I cannot list products as digital products in Payments Troubleshooting

I cannot list products as digital products

MJD — Sun, 21 Sep 2025 12:02:42 GMT

for some reason the option to list a digital product doesn't seem to exist on my site anymore, anyone know what i'm doing wrong?

Re: I cannot list products as digital products

Sam_400º — Wed, 02 Dec 2020 16:25:03 GMT

That doesn't make any sense really?

Does the same happen if you add a new item from the item menu rather than the web editor?

Re: I cannot list products as digital products

MJD — Wed, 02 Dec 2020 16:39:31 GMT

That’s perfect, I just managed to do it from the menu, wonder why it doesn’t work on the web editor 🤔

Re: I cannot list products as digital products

Helen — Wed, 02 Dec 2020 19:27:59 GMT

@MJD @Sam_400º 👀 I just checked with a Square Online specialist and the option to add a Digital Item hasn't been added to the Web Editor - yet! I definitely see how it's more intuitive to include in both sections. We're working on it! Thanks for your patience in the meantime.

Re: I cannot list products as digital products

MJD — Wed, 02 Dec 2020 20:24:47 GMT

Thanks for clearing this up, I’ll remember for the future

Re: I cannot list products as digital products

GeoffHunt — Tue, 09 Nov 2021 16:49:43 GMT

Has this function been added to the web editor as the remedy seems to have been mentioned a long time ago and the actual answer was not clear given.

Re: I cannot list products as digital products

tranguyen — Wed, 10 Nov 2021 11:07:41 GMT

Hi @GeoffHunt, thanks for your post!

At the moment, it is still not possible add digital products from the site editor. The only way to add a digital products is by navigating to Items > Site Items on your Online site.

I hope that help to clarify the issue. Let me know if there is anything else I can do for you.