thread Re: Checkout in Payments Troubleshooting

Checkout

Wyoming — Sat, 20 Sep 2025 08:16:27 GMT

After the latest update all of my categories are not in alphabetical order and it makes checkout so hard!
I have searched all over settings… please HELP!

Thanks so much!

Re: Checkout

TheRealChipA — Fri, 13 Oct 2023 18:37:42 GMT

Hi @Wyoming. Is this question referring to your Online Store? Or your POS? Is it possible for you to post a screen shot of what is wrong, and your URL if you are referring to your online store?

Thanks,

Re: Checkout

Wyoming — Wed, 18 Oct 2023 20:39:52 GMT

Re: Checkout

Wyoming — Wed, 18 Oct 2023 20:40:59 GMT

Re: Checkout

Wyoming — Wed, 18 Oct 2023 20:43:13 GMT

This is an issue on our POS checkout

Re: Checkout

TheRealChipA — Wed, 18 Oct 2023 21:03:58 GMT

@Wyoming Ok. I want to be sure before I try to find another seller who might be able to answer your question or give you some assistance. Are you using the Retail POS on Square Register by any chance? Not on an iPad?

Re: Checkout

Wyoming — Thu, 19 Oct 2023 14:55:01 GMT

We use the iPad register provided by square

Re: Checkout

TheRealChipA — Thu, 19 Oct 2023 15:44:50 GMT

Hey Register Super Sellers…. I’m tagging you folks again, since I don’t use Register and am unable to replicate @Wyoming‘s issue. Are any of you seeing this using Retail or sPOS on Register? If so, do you know of a cause and/or workaround. Thanks, in advance!

Re: Checkout

TheRealChipA — Thu, 19 Oct 2023 15:48:39 GMT

@Abigails_stl, @alexandriak, @Anthem, @ASPettus, @balmonte, @bearandbeak, @Belanger_Bagels, @BlackAngelDsgns, @cupzcoffeeaz, @dasap1234, @dimo10, @DinaLRosenberg, @Doran, @EcoAutoClean, @followell6912, @Greenmonkey65, @HairbylauralynL, @HC_Charlie, , @JessPoynter,

Please see my post above…

Re: Checkout

TheRealChipA — Thu, 19 Oct 2023 15:48:51 GMT

@JG_Brewing, @jjgard, @jjsmeatshak1, @JTPets, @JUYBoutique20, @keicollective, @lawnbrook, @lenjobakes, @LocavoreStore, , @Lovewell, @LukeNieuw, , @mdgolden01, @MichiganFarmsta, @MudFire_Dex, @page158,

Please see my post above…

Re: Checkout

TheRealChipA — Thu, 19 Oct 2023 15:49:01 GMT

@PartyManiaMD, @pawffeeshop, @doc_choc, @pigsnoseinn, @QuokkaCoffee, @RashaadtheWise, @saydad, @Sheli, @shopfybr, @sugarlab, @Tamyra_Paunchy, @vinesandrushes, @wajiha

Please see my post above…

Re: Checkout

vinesandrushes — Thu, 19 Oct 2023 16:19:57 GMT

This looks like Square Retail on Register. On SquarePOS on Register the Library categories are in a list format and still show correctly in alphabetical order.

Re: Checkout

TheRealChipA — Thu, 19 Oct 2023 16:25:34 GMT

That’s what I thought, too. I’m hoping there is a SS who uses Retail and Register and knows something about this. Thanks for ruling out sPOS!

Re: Checkout

vinesandrushes — Thu, 19 Oct 2023 16:34:27 GMT

Scratch that - I think Wyoming is using an iPad with a Square Stand and Square Retail - just based on the location of interface elements.

Re: Checkout

TheRealChipA — Thu, 19 Oct 2023 16:44:47 GMT

@vinesandrushes ignore that last post from me. Duh.

Re: Checkout

TheRealChipA — Thu, 19 Oct 2023 16:45:43 GMT

@Wyoming Do you have the hardware shown in the photo below?

Re: Checkout

Wyoming — Thu, 19 Oct 2023 19:54:10 GMT

Re: Checkout

Wyoming — Thu, 19 Oct 2023 19:56:25 GMT

If you notice…. It goes in order for awhile and then it just lists randomly

very frustrating

Re: Checkout

Candlestore — Fri, 20 Oct 2023 01:33:35 GMT

@Wyoming, and @TheRealChipA ;

First of all on my Square Stand I have the same issue where they are out of alphabetical order.

Watch me Scroll for Cedar Lanterns..... Searching for Cedar Lanterns

What I was told is if you go to your Square Dashboard, Categories you can organize these there and they will update on your Square Stand. The issue is you can not just choose Sort by Alphabet..... You must tap an Up arrow, wait for screen to refresh, then tap the up arrow again and repeat. This will take forever to move my Cedar Lanterns from the Bottom of my categories list to the correct alphabetical location.

I already complained about this to the one Beta Team about the Pain it is to move the Categories.

Re: Checkout

TheRealChipA — Fri, 20 Oct 2023 17:50:40 GMT

Thanks for that insight, Keith!