thread Re: Categories in Payments Troubleshooting

Re: Categories

tranguyen — Tue, 22 Dec 2020 10:47:29 GMT

Hi @ironmonger, thanks for your post! At the moment, there isn't a way to sort the categories in alphabetical orders in the back-end.

However, you can rearrange the order of the categories on your website. To do this, you will need to:

1. Go to your Square Dashboard > Online > Website > Edit Site.

2. Click Page: Home at the top; this will give you a drop down of all the pages.

3. Click into Category pages > Shop All

4. Click Item list > Category links

5. From here, you will be able to drag & drop the category links in order to rearrange them as needed.

Re: Categories

ironmonger — Tue, 22 Dec 2020 16:21:34 GMT

Thank you!

Re: Categories

ironmonger — Fri, 22 Jan 2021 17:19:18 GMT

I have tried numerous times to reorganize categories as per your instructions, it accepts the changes at first but then reverts back all the time. So if I try to drag a category under another main category it makes the change then when a couple more are done they go back to where they were. I've tried the add category as well same thing happens.

Re: Categories

ironmonger — Fri, 22 Jan 2021 20:40:58 GMT

Persevered with this and found that it is better done in "Edit Categories"

Re: Categories

tranguyen — Mon, 25 Jan 2021 12:37:39 GMT

Really sorry to hear this @ironmonger! Please try running through these troubleshooting steps and see if they would help:

Make sure your browser is up to date.
Clear the cache on your browser. Access the Help menu of your browser to locate step-by-step instructions.
Switch to a supported browser, such as Google Chrome.

If you have run through them all and are still experiencing the issue, the best course of action would be to contact our Support team directly. When you do get in touch, please confirm the exact version of your browser and the device you are using with the team to help with their investigation.

Re: Categories

ironmonger — Mon, 25 Jan 2021 12:58:05 GMT

You must have missed my last message re this. I persevered and found it was better done in edit categories, no problem simple and sorted.

Re: Categories

tranguyen — Mon, 25 Jan 2021 16:28:50 GMT

Glad to hear you were able to resolve the issue!

Re: Categories

LenaFFPs — Sun, 14 Nov 2021 19:30:42 GMT

Thanks Ironmonger! I was able to do this by following what you said.

For anyone else that had this problem. You can do this from Site categories. Click on "Rearrange Categories" button

You then rearrange the categories and when done click the "Done rearranging button":

Re: Categories

LUTE — Tue, 28 Feb 2023 19:19:52 GMT

Hi can you create sub-categories in your Square store? I've only been able to create categories. I want a category called 'Accessories' and then sub categories such as 'badges' 'stickers' etc

Re: Categories

k_atie — Wed, 01 Mar 2023 10:04:50 GMT

Hi @LUTE, thanks for your post and welcome to the Seller Community!

If you have at least one other category, you can make the category a subcategory. Under ‘Category organization’, select the ‘+’ icon next to an existing category. After saving your changes, the new subcategory will appear nested underneath the category you just selected.

Learn more about organizing your website items with Square Online.

Re: Categories

LUTE — Mon, 06 Mar 2023 00:12:59 GMT

Ok cheers we'll give it a go 👍