thread Re: Why will my cookie script not work? in Payments Troubleshooting

Why will my cookie script not work?

MJD — Sun, 21 Sep 2025 12:01:18 GMT

A friend who knows their way around coding just wrote me a cookie script and square is saying The formatting is incorrect. Try clearing the code, then copy and paste again. what format does a cookie script need to be written in?

Re: Why will my cookie script not work?

tranguyen — Tue, 05 Jan 2021 09:49:12 GMT

Hi @MJD, thanks for flagging this! Would you mind sharing the script with me -- that way, I can check in with our team to troubleshoot why the error is occurring.

Re: Why will my cookie script not work?

MJD — Tue, 05 Jan 2021 10:02:57 GMT

<link rel="stylesheet" type="text/css" href="https://cdn.wpcc.io/lib/1.0.2/cookieconsent.min.css"/><script src="https://cdn.wpcc.io/lib/1.0.2/cookieconsent.min.js" defer></script><script>window.addEventListener("load", function(){window.wpcc.init({"colors":{"popup":{"background":"#606060","text":"#ffffff","border":"#f9f9f9"},"button":{"background":"#f9f9f9","text":"#000000"}},"position":"bottom","padding":"small","margin":"large","transparency":"20","content":{"href":"https://www.websitepolicies.com/policies/view/QUEfYoL9"}})});</script>

This is the script @tranguyen

Re: Why will my cookie script not work?

tranguyen — Tue, 05 Jan 2021 12:19:00 GMT

Thanks for this @MJD! I'm just checking with the team now and will follow up when I have an update from them.

Re: Why will my cookie script not work?

MJD — Tue, 05 Jan 2021 12:51:26 GMT

Ok thank you

Re: Why will my cookie script not work?

tranguyen — Tue, 05 Jan 2021 17:42:56 GMT

Hey @MJD, the team has looked into this and they believe the first line <link rel="stylesheet" type="text/css" href="https://cdn.wpcc.io/lib/1.0.2/cookieconsent.min.css"/> is what's causing the error message.

If you try to enter the code without this line, do you still get an error message?

Re: Why will my cookie script not work?

MJD — Tue, 05 Jan 2021 18:02:55 GMT

The error message has made a sudden disappearance 🙂 however the button in the code is no longer working so I have a team of web developers I know taking a look into it to write a more effective code. thank you for your help though!

Re: Why will my cookie script not work?

MJD — Tue, 05 Jan 2021 18:14:17 GMT

I've just taken a second look and did someone your end already take out the top line? it no longer seems to be there but neither does the cookie banner?

Re: Why will my cookie script not work?

tranguyen — Wed, 06 Jan 2021 11:22:46 GMT

Hey @MJD, I've checked with our team and we haven't made any changes to this.

Re: Why will my cookie script not work?

MJD — Wed, 06 Jan 2021 11:24:25 GMT

very confusing then... I'm having the cookie banner remade anyway... is there any news on why the default cookie banner is not removed when a custom one is added yet?

Re: Why will my cookie script not work?

tranguyen — Wed, 06 Jan 2021 14:39:14 GMT

The team have let me know they should have a fix by next week. I'll definitely follow-up once I'm able to confirm the issue is fully resolved!

Re: Why will my cookie script not work?

MJD — Wed, 06 Jan 2021 14:52:37 GMT

Thank you!