thread Re: Why does it say it's unable to approve my request in Payments Troubleshooting

Why does it say it's unable to approve my request

Drippy25 — Sun, 21 Sep 2025 11:59:28 GMT

I tried to verify my account to accept payments but Square says they are unable to approve my request. Can someone help me out please ?

Re: Why does it say it's unable to approve my request

tranguyen — Fri, 22 Jan 2021 09:20:05 GMT

Hi @Drippy25, really sorry to hear this! It sounds like our system wasn't able to verify your information. This post has a bit more information around why this can happened.

If you have exhausted all four attempts to verify your identity, please contact our Support team on 0800 - 098 8008 for assistance.

Re: Why does it say it's unable to approve my request

Drippy25 — Fri, 22 Jan 2021 09:21:20 GMT

I have rang them but they ask for a customer code. I don't know where to find that or how can you please help me

Re: Why does it say it's unable to approve my request

tranguyen — Fri, 22 Jan 2021 10:06:26 GMT

It sounds like you may have call us after hours. You don't need a customer code to contact the Support team. The team are online from 9AM to 5PM, Monday to Friday.

Re: Why does it say it's unable to approve my request

Drippy25 — Sat, 23 Jan 2021 10:46:35 GMT

I rang them at that time yesterday they still asked for a customer code

Re: Why does it say it's unable to approve my request

tranguyen — Mon, 25 Jan 2021 10:46:14 GMT

Sorry to hear you are still having trouble connecting to our team @Drippy25! I'm going to send you a private message shortly to get a bit more information so I can help open a case with our Support team. Please keep an eye on your inbox.

Re: Why does it say it's unable to approve my request

webbanglim — Sun, 16 Apr 2023 14:06:52 GMT

im also having the same issue says: "Square is unable to approve your request"

this is coming when im trying to finalise account setup, can anyone help?
note: called on the phone number provided but asking for customer number which I do not know
thank you

Re: Why does it say it's unable to approve my request

Breffni — Tue, 18 Apr 2023 07:29:16 GMT

Hi there @webbanglim, apologies for the delayed response.

That sounds strange - it's possible that a step was missed in the verification flow. I can't check this here unfortunately but our support team will be able to check it for you. If you call during business hours (Mon-Fri 9am-5pm) you would need to provide a customer code.

Our support team are available on 0800 - 098 8008.

Let me know if there's anything else I can do.