thread Re: Is there a way to restrict Coupons to specific customers? in Payments Troubleshooting

Is there a way to restrict Coupons to specific customers?

nell_a — Sun, 21 Sep 2025 11:57:47 GMT

In Square Online, is there a way to restrict the use of Coupons to specific customers (individuals and/or groups)?

Thank you.

Re: Is there a way to restrict Coupons to specific customers?

tranguyen — Mon, 15 Feb 2021 11:31:24 GMT

Hi @nell_a, thanks for your post! At the moment, it isn't possible to create an individualised coupon or automatically set them to one-time use only.

If you are looking to track coupon usage by particular customers, a workaround would be to create multiple coupons named after each customer and set the number available to one only. That way, customer can only use the coupon code once and if they try to use it again, they won't be able to until the number available has been increased.

Re: Is there a way to restrict Coupons to specific customers?

nell_a — Mon, 15 Feb 2021 12:26:19 GMT

Hi @tranguyen

Thank you for suggesting this. This is a viable workaround, at least for the time being, however, the option to restrict Coupons to specific customers would make our life easier as we would not have to check that the Coupon has not been used by someone other than whom it was intended for. This isn't a one off but something we intend to run indefinitely, therefore the time it takes to check every web order to make sure the customer is entitled to the coupon is going to add up.

In our situation, we wish to give a group of customers 10% off specific products. Each customer in that group can use the Coupon as many time as he likes, so we can't make it one time use only as you suggest. We can, however, name each coupon after each customer, as you suggest.

I would like to log this as a feature request. Please flag it with the product team and could you please relocate this to the appropriate board?

Thank you.

Re: Is there a way to restrict Coupons to specific customers?

tranguyen — Fri, 04 Jun 2021 09:53:44 GMT

Hey @nell_a, I just want to follow up on this thread and let you know our team recently rolled out the ability to Limit coupon per customer for all coupon types, which might help with what you are looking to do here. Let me know if it helps!

Re: Is there a way to restrict Coupons to specific customers?

nell_a — Fri, 04 Jun 2021 10:01:03 GMT

Hi @tranguyen

Yes, that's great to see and will be very helpful. Thank you for letting me know.