thread Store Emails Subject in Payments Troubleshooting

Store Emails Subject

Resolve — Sun, 21 Sep 2025 11:57:18 GMT

The subject shown on test emails do not all match that shown in the email previews:

Order Confirmation - test email shows subject as "Your download is ready!"

Order Prepared - test email shows subject as "Your order is ready to be picked up!"

Items Shipped - test email shows subject as "Your items have been shipped!" (This one OK).

How can this be corrected? Help!

Re: Store Emails Subject

tranguyen — Wed, 17 Feb 2021 16:12:45 GMT

Hey @Resolve, welcome to the Seller Community!

Is this a test order email by any chance? I know that our test email order generally has the subject line of "Your download is ready!". If you would like to test what the actual email will look like, the best way to this would actually to put through an order on your website and complete the purchase (you can generate a coupon code for yourself so you don't have to pay anything). The right email should be generated according to the item type.

I hope this will help!

Re: Store Emails Subject

Resolve — Thu, 18 Feb 2021 11:25:26 GMT

Thanks Tranguyen, didn't realise that the test emails don't reflect the actual emails.

Will try this when the site is launched.