thread Re: default cookie banner not showing on new website?? in Payments Troubleshooting

default cookie banner not showing on new website??

Resolve — Sun, 21 Sep 2025 11:55:56 GMT

Just published new site, but can't see the default/automatic cookie banner.

What am I missing?

Re: default cookie banner not showing on new website??

Sam_400º — Tue, 02 Mar 2021 13:14:05 GMT

Have you got a link?

I’m not really clued in to all the code etc. But could it be that because you’ve already agreed to the banner on a square.site site it’s not showing you it again?

Re: default cookie banner not showing on new website??

Resolve — Tue, 02 Mar 2021 14:08:14 GMT

Good thinking 400.

However, just tried from a different computer and ISP - still no cookie notification.

The website is https://staysafemarine.square.site/

Re: default cookie banner not showing on new website??

tranguyen — Tue, 02 Mar 2021 15:43:49 GMT

Hi @Resolve, I just want to double-check, have you add a cookie banner to your website yet? This is a handy article on how you can add one. The cookie banner here now replace the default cookie banner that was there previously.

Re: default cookie banner not showing on new website??

Resolve — Tue, 02 Mar 2021 16:36:34 GMT

Thanks for the response Tra.

We have not added the 3rd party cookie banner, as we did not want to sign up with a third party (and any additional costs).

However, we were under the impression that the default cookie banner would automatically activate.

Is this no longer the case?

Re: default cookie banner not showing on new website??

tranguyen — Tue, 02 Mar 2021 17:59:04 GMT

There was actually some changes made a while back and instead of the default banner, the option to add a third-party cookie banner was introduced. While we recommend OneTrust (there is a free version for OneTrust that will let you generate a cookie banner as well), I know other sellers have had success using other companies like CookieBot.

Re: default cookie banner not showing on new website??

Resolve — Wed, 03 Mar 2021 08:43:20 GMT

Tra.

Now we know the default/automatic cookie banner no longer exists, we will have to take a look at third party offerings.

As it is a legal requirement, not including a cookie banner within the website builder is something of a surprise.

Thanks for your help Tra.

Re: default cookie banner not showing on new website??

Resolve — Wed, 03 Mar 2021 15:14:55 GMT

If the third party option of a free cookie banner (for one domain) is used on a Square sub domain, is it correct that when upgrading to your own domain you would then have to pay a subscription for the cookie banner?

This could result in the monthly banner subscription being more expensive than the monthly website subscription, and may be a disincentive to upgrade.

We know you don't have to start with a sub domain, but people like to test the water first.

Re: default cookie banner not showing on new website??

tranguyen — Wed, 03 Mar 2021 16:59:24 GMT

Hi @Resolve! The option to add a cookie banner is available to all Square sellers, regardless of whether they use a custom domain or a Square sub-domain. I'm not too familiar with how third-party partner charge for using their cookie banner but I'm sure there should be an option to swap out the domain so you can still remain on the free version if needed.

Re: default cookie banner not showing on new website??

Resolve — Wed, 03 Mar 2021 17:29:36 GMT

Thanks for your response Tra.

Can't see any third-party option to swap out the domain, and after the free domain they can cost over £400 per year.

However, we will continue to evaluate the options.

Building the website was a surprisingly good experience, it's just a pity to hit such an unexpected obstacle at the last hurdle.

Thanks again for your kind attention.

Re: default cookie banner not showing on new website??

Peechy — Mon, 24 May 2021 22:01:26 GMT

Hi sorry to jump in but I did a search and this thread came up.

I am trying to add cookie banner to my site. I do not see the website - intergration option anywhere, has it been moved/deleted.

How do I get the default banner?

Thanks so much and please let me know if I must start a k=new thread, Thanks.

Re: default cookie banner not showing on new website??

tranguyen — Tue, 25 May 2021 08:52:44 GMT

Hey @Peechy, welcome to the Seller Community!

We made some changes to the menu bar recently and the integration tab is now under Site Settings > Tracking Tools.

I hope this will help!

Re: default cookie banner not showing on new website??

Peechy — Thu, 27 May 2021 11:35:17 GMT

Thanks so much for your help.

Is there now a default banner that we can use?

Am I correct in thinking that it is mandatory to have cookie banner? If so is a default banner/popup available as standard and if one wished to use their own/third party they could do so?

Re: default cookie banner not showing on new website??

tranguyen — Thu, 27 May 2021 15:06:10 GMT

Hey @Peechy! In the European Union, websites and apps that store or access information on a user’s device (e.g. through cookies) must ask for and obtain their explicit consent to do so. This post goes into a bit more details in regards GDPR and cookie consent for European countries.

To have a cookie banner pop-up, you'd need to add one to your Cookie Banner tab above. If you run into any issue while adding the code there, please let me know and I'll be happy to help!

Re: default cookie banner not showing on new website??

Peechy — Thu, 27 May 2021 16:33:05 GMT

Ok, Thanks so much for your help! I'll check the post and have a try at adding code. Thanks again.

Re: default cookie banner not showing on new website??

Peechy — Sat, 29 May 2021 13:01:12 GMT

Hiya, I have been trying for a bit but for some reason the "learn more" link is always wrong. The code is correct but for some reason it links to www."my website".co.uk/www."my website".co.uk/privacy-policy.

Which as expected opens to a 404 page

No matter how many times I try, Even used 2 different banners with different code... still the same thing.

I used a HTML fixing site incase and still the same thing.

Do you know why the double website thing is happening please.

Thanks again for your patience and help.

Re: default cookie banner not showing on new website??

MJD — Sat, 29 May 2021 13:36:23 GMT

Can you attach the code in here, I’ll edit it to link correctly : )

Re: default cookie banner not showing on new website??

Peechy — Tue, 01 Jun 2021 14:11:42 GMT

Hiya, thanks so much for your help, if you can tell me how to fix the coding that would be so great!! I have a few codes that are off and this way I can fix them all without bothering you to do them all (hate to take the mic) Plus I do have a feeling I will be doing more in the future and deffo don't want to have to bother you then also.

Re: default cookie banner not showing on new website??

MJD — Tue, 01 Jun 2021 15:11:49 GMT

It’s a bit hard to just explain what’s wrong at the moment, without seeing any code, if you want to put one of the code snippets here I can give you a guide as to what I did fixing it, or you can go to https://mjdonline.square.site/contact-us and leave us an email and I’ll go through it with you as well as attaching useful links for learning HTML