thread Re: Offer of Store Credit in Payments Troubleshooting

Offer of Store Credit

rla5 — Sat, 20 Sep 2025 08:15:40 GMT

We are going to run a program where customers can bring in particular items to receive store credit. Does anyone have a suggestion on how to do this within Square?

Re: Offer of Store Credit

TheRealChipA — Sat, 14 Oct 2023 18:33:38 GMT

Hi @rla5. The first suggestion that comes to my mind is to issue them an eGift card. And if they bring in items over time, you can just add to/reload that eGift card again.

Regards,

Re: Offer of Store Credit

rla5 — Sun, 15 Oct 2023 19:43:32 GMT

Thank you for the response. I looked at the eGift card option, and it all talks about customer purchase of egift card. Do you know how the eGift card works to set it up for seller issuance, as opposed to customer purchase?

Re: Offer of Store Credit

TheRealChipA — Sun, 15 Oct 2023 19:50:31 GMT

@rla5. Yes. You can issue gift cards from any POS. Since you don’t want the customer to pay for the e-Gift card, you would just ring it up for the amount of the credit and then discount that transaction by 100%. In my shop, we have a 100% discount code that we use when we are doing eGift card donations, for example. This way you have a history of how the card was used, and are able to see outstanding cards. You can even set expiration dates for the store credit this way, if you want.

Re: Offer of Store Credit

rla5 — Sun, 15 Oct 2023 22:25:20 GMT

Thank you! This is so helpful! I'll look into setting it up!

Re: Offer of Store Credit

TheRealChipA — Sun, 15 Oct 2023 23:43:32 GMT

Your welcome. Of you need anything else, or hit any snags, we will be here.

Re: Offer of Store Credit

rla5 — Tue, 17 Oct 2023 19:25:24 GMT

can you put an expiration on eGift card?

Re: Offer of Store Credit

TheRealChipA — Tue, 17 Oct 2023 21:58:39 GMT

@rla5 Currently, gift cards (both eGift and Physical) do not have an expiration date in Square. Since I always have non-expiring gift cards I never really looked at that until today. If you absolutely need expiring gift cards, you might want to go to the Square App Marketplace and search for gift card apps from third-parties that integrate with Square.

Re: Offer of Store Credit

TheRealChipA — Tue, 17 Oct 2023 22:00:26 GMT

@rla5 I do know a possible workaround for this using Square eGift cards, but it would require to regularly download a CSV file of your eGift cards, and then have it give you a list of those that expired so that you can manually clear the balances in Square. Depending on how many store credit cards you issue, though, this could be more than a little bit of work on a regular basis. I certainly wouldn’t do it.