thread Re: redeem egiftcard online in Payments Troubleshooting

redeem egiftcard online

KarateGirlAimee — Sun, 21 Sep 2025 11:55:14 GMT

Once eGiftcards are enabled and available to buy online, how can they be redeemed from online?

I have two appointment type services available at present. These can be booked online. I don't see any options for accepting eGiftcards when the payment request is made - just credit card facilities.

How can eGiftcards be redeemed online (not POS)?

Re: redeem egiftcard online

Sam_400º — Mon, 15 Mar 2021 16:28:28 GMT

On the standard online store there's a section at the checkout - I'm not sure if they've actually made it to the appointments (I think that's where you're looking to use them?).

Re: redeem egiftcard online

KarateGirlAimee — Mon, 15 Mar 2021 16:32:53 GMT

Yes - it is on Appointments.

Re: redeem egiftcard online

tranguyen — Mon, 15 Mar 2021 17:05:22 GMT

Hi @KarateGirlAimee, thank you for raising this! This is actually a feature request at the moment; there currently isn't an option to prepay for an appointment using an eGift Card. I'll flag this thread as a feature request thread instead so our Product team can track it.

Re: redeem egiftcard online

KarateGirlAimee — Mon, 15 Mar 2021 17:11:08 GMT

Hi @tranguyen

So Appointments gives you the ability to set up and sell eGift Cards, but you then cannot redeem them?!

Bit of a conflict there.

Re: redeem egiftcard online

tranguyen — Mon, 15 Mar 2021 17:35:23 GMT

Thanks for sharing your feedback @KarateGirlAimee, I can definitely appreciate how it isn't the most intuitive.

The ability to setup and sell eGift Cards are available to all Square sellers even without an Appointment setup. Right now, while it's possible to redeem eGift Card on the Square Online site, in the Point of Sale app and via Invoices, it just not an option for Square Appointment yet. I hope I'll be able to share an update on this thread soon!