thread Re: Appointments - Custom SMS Reminder in Payments Troubleshooting

Appointments - Custom SMS Reminder

sahumphries84 — Sun, 21 Sep 2025 11:54:31 GMT

Is it possible to customise the SMS reminders so I can attach a link to my online COVID screening?

Re: Appointments - Custom SMS Reminder

tranguyen — Fri, 19 Mar 2021 11:28:53 GMT

Hi @sahumphries84, thanks for your post!

At the moment, text message notifications cannot be customised. However, you should be able to customise your email notification, including appointment acceptance, reminder and more. This way, you can still send a link to your online COVID screening to your customers.

You can find the email customisation under Appointments > Settings > Communications on your Square Dashboard.

Re: Appointments - Custom SMS Reminder

fish-mania — Mon, 20 Sep 2021 18:21:19 GMT

This is a major issue for us as we need to send instructions out with every appointment and not all customers provide an email address when they book ( we also take phone bookings and bookings via sms and facebook) so we need 1 platform that can do it all and this service fits the bill as long as we were able to edit the sms confirmation in the same way that the email can be customised

Re: Appointments - Custom SMS Reminder

tranguyen — Tue, 21 Sep 2021 10:17:30 GMT

Hi @fish-mania, thank you for letting us know!

I've shared this as a feature request to the Appointments team. While I don't have a timeline on when this will be available but I would encourage you to check out our Beta Community to join and potentially get access to new features first when we test them out.