thread AUTOMATED EMAILS BASED ON PRODUCT PURCHASED in Payments Troubleshooting

AUTOMATED EMAILS BASED ON PRODUCT PURCHASED

teamdeefit — Sun, 21 Sep 2025 11:53:41 GMT

I am looking to intiate automatic emails, that i have pre-designed, that go out once an item has been purchased. The email would be unique to the purchased item. is this possible?

Re: AUTOMATED EMAILS BASED ON PRODUCT PURCHASED

tranguyen — Tue, 23 Mar 2021 11:53:13 GMT

Hi @teamdeefit, thanks for your post!

This should be possible with the Weebly Promote feature. With this, you should be able to setup automated email sequence based on customer's actions.

You can read more about the feature here (if you get a Page Not Found error message, please try opening the link using an incognito browser).

Re: AUTOMATED EMAILS BASED ON PRODUCT PURCHASED

ryarshPTFA — Sun, 03 Oct 2021 21:18:33 GMT

Please could you resend the link - the link above takes me to the general 'How can we help page'

I need to somehow find a way of sending different emails for different items purchased via our online shop - at the moment the same order confirmation email is sent out regardless of what item is purchased.

Re: AUTOMATED EMAILS BASED ON PRODUCT PURCHASED

tranguyen — Mon, 04 Oct 2021 10:52:41 GMT

Hey @ryarshPTFA, welcome to the Seller Community!

The link above is more for setting up automated marketing emails. If you're getting sent to the general help page, please try opening the link in an incognito browser.

If you're looking to edit the order confirmation email for your Square Online site, this is the better article for it. One thing to note: at the moment, the confirmation email is changed based on the fulfilment method chosen and not the item itself.

I hope this will help!

Re: AUTOMATED EMAILS BASED ON PRODUCT PURCHASED

ryarshPTFA — Mon, 04 Oct 2021 11:04:33 GMT

Thank you for the above, but what I need to work out (if it is possible) if I can set different order confirmation emails to generate based on the type of item? Is this possible?

If not, could I set-up 2 different order confirmation emails if the fulfillment methods are different e.g. one for postage, one for collection?

Re: AUTOMATED EMAILS BASED ON PRODUCT PURCHASED

tranguyen — Mon, 04 Oct 2021 14:21:27 GMT

It is not possible to set different order confirmation emails based on the type of items @ryarshPTFA.

The same order confirmation email is sent to customers but, depending on their fulfilment methods they've selected, different information will be generated so they'll either see Pickup Instructions (which will included information or direction you have for pickup orders) or Shipping Information included in the email.

Re: AUTOMATED EMAILS BASED ON PRODUCT PURCHASED

ryarshPTFA — Mon, 04 Oct 2021 19:26:13 GMT

Thank you. Is it possible to switch off the email confirmations altogether so no automatic order confirmation email is sent out when an order is placed?

Re: AUTOMATED EMAILS BASED ON PRODUCT PURCHASED

ryarshPTFA — Mon, 04 Oct 2021 19:28:14 GMT

Sorry, one more question. If an invoice is sent to request payment (rather than a direct online order) would the same order confirmation email be sent out automatically once the invoice had been settled?

Re: AUTOMATED EMAILS BASED ON PRODUCT PURCHASED

tranguyen — Tue, 05 Oct 2021 09:36:08 GMT

I look into this on my end and there isn't a way to switch off the order confirmation email altogether @ryarshPTFA. The emails would only be sent if customers have made a purchase through the website.

If you are sending an invoice, then a different email will be sent out. The email will be the invoice you have created but denoted with Paid at the top with the date it was processed. Here's a sample screenshot.

You can customise the colour and branding from your Dashboard.