thread Re: Limit the amount of items per order in Payments Troubleshooting

Limit the amount of items per order

smashnslide — Sun, 21 Sep 2025 11:51:04 GMT

So I have a question about Order Limiting

I sell burgers for collection on my square site https://smash-n-slide.square.site/ so I can only sell X amount of burgers per slot - lets say 5 burgers per 15mins. Is there a way to limit the amount of burgers being sold per slot? see example below:

Customer 1: places order for 5pm for 3 burgers

Customer 2: places order for 5pm for 2 burgers

Customer 3: wants to place order for 5pm but 2 burgers but I don't have any capacity left for this time slot, so it offers them the next time slot 5:15pm.

Re: Limit the amount of items per order

MJD — Fri, 23 Apr 2021 10:17:33 GMT

Hey there @smashnslide!

Here's what I know...

If you go to Square.online > Settings > Pickup & Delivery > Advanced settings, you'll reach a page that shows this

You may then input your limit!

This is also explained in this thread : Online Orders - Troubleshooting

If you have any further questions, feel free to ask!

Re: Limit the amount of items per order

smashnslide — Fri, 23 Apr 2021 10:26:18 GMT

Thanks for the reply, I actually did see this option, however I don't think this actually solves my problem.

So this would mean if I set this order limit to 5, it would still mean 2 customers would be able to order under the limit e.g.

Customer 1 orders 4 items at 5pm

Customer 2 orders 4 items at 5pm

This means I am over my capacity. I wanted the ability in the system to only allow a specific number of items to be sold per slot, so for my example 5 items per slot.

Re: Limit the amount of items per order

MJD — Fri, 23 Apr 2021 10:34:12 GMT

I understand, upon taking a further look into the pickup options, this may be a question/feature request for @tranguyen in that case as I do believe I've seen similar things be posted about before however I don't know what ever came of it and cannot find a setting to control the total orders, the only workaround I can think of is adapting your prep times to allow you to handle large amounts of orders, while also restricting large orders to a certain amount to avoid single customers ordering 10+ burgers.

Re: Limit the amount of items per order

tranguyen — Fri, 23 Apr 2021 11:53:17 GMT

Hey @smashnslide, thanks for raising this! @MJD is right in saying this is actually a feature request. Right now, you can limit the number of items per orders as Matt outlined but there isn't a way to limit the number of items per orders per slots.

Another way of controlling the number of items you are selling would be to set a stock number. While this also won't take into account the slot times, it does means customers will not be able to place an order once the item is sold out.

Alternatively, you may want to stagger the time even further by changing the limits to perhaps only 1 or 2 orders every 15 minutes to make sure the kitchen isn't overwhelm.

I'll definitely share this request with our ECOM team so they can look to add this as a feature as well.

Re: Limit the amount of items per order

smashnslide — Fri, 23 Apr 2021 11:55:30 GMT

Hi @tranguyen please can you submit as a feature, as this would be very helpful to manage orders properly.

Re: Limit the amount of items per order

MJD — Fri, 23 Apr 2021 11:57:48 GMT

I believe Tra has shared this with the ECOM team so they’ll be able to consider ways to integrate this!