thread Re: test email not being recieved in Payments Troubleshooting

test email not being recieved

thekandyvault — Sun, 21 Sep 2025 11:48:45 GMT

@tranguyen @ashc

My test emails are not being received into my inbox how can i fix this

Re: test email not being recieved

MJD — Mon, 17 May 2021 15:27:04 GMT

A few questions @thekandyvault just to see what may be happening...

Have you:

Checked your Spam/Junk folder?
Checked it's sending to the correct email?
Made sure these domains are listed as 'safe': @squareup.com, @messaging.squareup.com, @communications.squareup.com?

Once you have checked this if you're still experiencing difficulties, visit this help article to find some information by square on why you may not be receiving emails.

Re: test email not being recieved

thekandyvault — Mon, 17 May 2021 15:53:11 GMT

yes checked all of that and still nothing

Re: test email not being recieved

tranguyen — Mon, 17 May 2021 16:44:03 GMT

Sorry to hear you are still experiencing this issue @thekandyvault! In addition to the steps @MJD share above, please also whitelist the following email addresses by adding them to your contacts:

hello@weebly.com
noreply@weebly.com
no-reply@weebly.com
hello@emails.weebly.com
noreply@promote.weebly.com
no-reply@editmysite.com

If you've added all the emails above and the test emails are still not being sent through to your inbox or spam folder, the next step would be to contact your email provider directly as emails might be blocked or delayed by them.

Re: test email not being recieved

MJD — Mon, 17 May 2021 16:47:44 GMT

I was going to add those email addresses to my reply but couldn’t don’t the exact ones, hoped you’d add them 😂 thanks tra!

Re: test email not being recieved

thekandyvault — Tue, 18 May 2021 10:27:57 GMT

I have tried all of this and still nothing

there is no issue on outlook end either 😞

Re: test email not being recieved

nika — Wed, 19 May 2021 19:32:31 GMT

Well, rats. Thanks for attempting the troubleshooting. Since we've tried our hand at everything here and you've checked with your email provider, I'd go ahead and try reaching out to our Support team to see what they may be able to find out. @thekandyvault