Why did square deactivate my account?

DaHoppa — Sat, 20 Sep 2025 08:14:38 GMT

@ALL I am a small business owner (my daughter and I) and started with square a couple years ago. We have two businesses, both in apparel; however, one is specific to schools and the other is for the general public. When I tried to add my second business to square, we were able to add it, but then a support team member notified me that they did a "comprehensive review of my account and deactivated it permanently" - when I asked why, they didn't respond. I had just ordered a new square card reader for my shows and used their POS from the beginning. They also kept my last customer payment and stated they wouldn't release it for 90 days. I am at a complete loss as to why they did this. Does anyone have the contact information for their executive leadership team? I am so frustrated by the way this happened that I want to escalate this further.

Re: Why did square deactivate my account?

JK_Fiber_Art — Tue, 17 Oct 2023 18:53:43 GMT

Hey there Dahoppa,

Please understand that the Community is not Customer Support or Tech Support. Perhaps adding two separate businesses was the root cause even though it worked. Who knows but, after the info was reviewed, some of your details may have raised some red flags. As the Community is not Customer Support, there's no way to for anyone here to figure out what may have caused your issue. One has to consider, Business Names, Bank Accounts, Tax Details (EIN and/or SS #'s, etc.), Addresses, etc., if there's a conflict with any of those details, that may trigger an internal system rule which in turns notifies the Reps. (That's our best guess of course.)

thread Why did square deactivate my account? in Payments Troubleshooting

Why did square deactivate my account?

Re: Why did square deactivate my account?