thread Re: Adding surcharge to a list of remote postal codes in Payments Troubleshooting

Adding surcharge to a list of remote postal codes

JoeRG — Sun, 21 Sep 2025 11:45:14 GMT

Hi All,

I can only find a way to set different shipping rates for different regions, but is there a way to set specific postcodes within those regions to have a surcharge added to it if the customer is in a remote location? UPS has provided us with a list of postal codes where they will charge a significant surcharge, is there a way I can incorporate this into the checkout so that customers in hard to reach areas will see the additional charges added in real time?

Thanks!

Joe

Re: Adding surcharge to a list of remote postal codes

tranguyen — Thu, 15 Jul 2021 16:05:59 GMT

Hi @JoeRG, thank you for your post!

Unfortunately at the moment, it isn't possible to setup shipping rates by postcodes within a region. It's something that I'll share with the appropriate team so they can look into this feature request.

I would also encourage you to check out our Beta Community to join and potentially get access to new features first when we test them out.

Re: Adding surcharge to a list of remote postal codes

JoeRG — Thu, 15 Jul 2021 16:15:03 GMT

Thank you @tranguyen . It's a shame the feature isn't available but would be very useful for small businesses like ours which need to offer competitive prices with manageable shipping costs. UPS charge £20 extra for remote postcodes so it would make it unviable to absorb in our free delivery threshold. Please do submit a feature request. Thanks again!

Re: Adding surcharge to a list of remote postal codes

tonydow — Fri, 16 Jul 2021 10:32:36 GMT

Depending on the size of the items you are sending, would it be an option to send these by Royal Mail who don’t have a surcharge.

Re: Adding surcharge to a list of remote postal codes

JoeRG — Fri, 16 Jul 2021 10:39:58 GMT

Thanks @tonydow for your suggestion. We did have a look into this, but as we use dry ice (treated as dangerous goods) in our packaging, only UPS offers a suitable service for our needs.