VAT breakdown disappeared from printed receipts

Catherine2 — Sun, 21 Sep 2025 11:44:08 GMT

Since Monday, our receipts have stopped showing the VAT breakdown for each tax rate at the bottom - it used to show the split at the bottom of the receipts like below, as well as show the tax code next to each line item on the receipt:

Tax rate Net Tax Total

A (20%). $x $x. $x

B (5%). $x $x. $x

C (5%). $x $x. $x

Has this happened to anyone else or does anyone know how to restore the receipts so the layout includes the tax rate breakdown again?

Many thanks,

Catherine

Re: VAT breakdown disappeared from printed receipts

tranguyen — Wed, 04 Aug 2021 15:02:12 GMT

Hi @Catherine2, sorry to hear you're running into this! That's quite strange - there are a couple of things we can try to see if this would help:

Make sure the Point of Sale app is up to date
Make sure the operating software on your device is up to date.
Delete and setup your Printer Station again

One other thing I'd like to check - do the tax breakdowns should up on digital receipts? You should be able to check this by clicking into a particular transaction from within the Transactions tab on your Square Dashboard. Each transaction should have a blue Receipt link.

If the troubleshooting steps above do not help, please let me know!

thread Re: VAT breakdown disappeared from printed receipts in Payments Troubleshooting

VAT breakdown disappeared from printed receipts

Re: VAT breakdown disappeared from printed receipts