https://community.squareup.com/t5/Payments-Troubleshooting/Why-can-t-I-see-my-customers-profile/m-p/688848#M5240 <P>I have a long term customer that I cannot access their account&nbsp;</P> Sat, 20 Sep 2025 08:14:11 GMT Jcourtney73 2025-09-20T08:14:11Z https://community.squareup.com/t5/Payments-Troubleshooting/Why-can-t-I-see-my-customers-profile/m-p/688848#M5240 <P>I have a long term customer that I cannot access their account&nbsp;</P> Sat, 20 Sep 2025 08:14:11 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Why-can-t-I-see-my-customers-profile/m-p/688848#M5240 Jcourtney73 2025-09-20T08:14:11Z https://community.squareup.com/t5/Payments-Troubleshooting/Why-can-t-I-see-my-customers-profile/m-p/689250#M5241 <P>Hello <SPAN style="color:var(--ck-color-mention-text);"><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/570523">@Jcourtney73</a></SPAN> I am sorry you and your customer are having issues accessing the account. To clarify is this Square Online store or just a general point-of-sale account? I am happy to help but can you provide some more details so I can better assist? Thank you!</P> Wed, 18 Oct 2023 19:46:49 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Why-can-t-I-see-my-customers-profile/m-p/689250#M5241 MayaP 2023-10-18T19:46:49Z