thread Re: Shipping no longer available in Payments Troubleshooting

Shipping no longer available

lunarprops2021 — Sun, 21 Sep 2025 11:41:31 GMT

Hi all, I have recently added a discount code to my website and when a customer has tried to place on order is says 'selected shipping method is no longer available’ and there is no other option to select. Does anybody know why it would say this as it was working fine before I added the code and I didn't adjust any shipping costs. The buyer is in the uk and I have free shipping set up

Thank you

Re: Shipping no longer available

lunarprops2021 — Mon, 13 Sep 2021 14:27:24 GMT

Re: Shipping no longer available

tranguyen — Mon, 13 Sep 2021 15:48:56 GMT

Sorry to hear you're running into this issue @lunarprops2021! I had a quick look at your website and I wasn't able to get the same error message. When select an address from the drop-down, I could see the shipping cost applied.

If possible, can you send me a private message with a bit more information about the error and the address the customer is using? I can definitely take a look at this on my end.

Re: Shipping no longer available

lunarprops2021 — Mon, 13 Sep 2021 16:14:40 GMT

Thank you, I can't seem to see how to private message you, sorry! but the customer postcode is DD11 2LR I'm not sure if it's because she used the coupon code THIRTY which is 30% off orders over £15. Or perhaps it was an error her end.

Re: Shipping no longer available

tranguyen — Tue, 14 Sep 2021 10:34:27 GMT

That's no worries at all @lunarprops2021!

There's something worth checking with the customer - when she enter the postal code, was she able to select her address from the dropdown? It might be because the address wasn't selected that the error occurred.

For context, we've flagged this with our ECOM engineering team about making the field more user-friendly and allow for addresses to be entered manually. The team are currently working on updating this but for now, customers do need to select their address from the dropdown in order to complete checkout.

Re: Shipping no longer available

tonydow — Sat, 25 Nov 2023 09:59:50 GMT

Shipping has disappeared from my Site Item options

Re: Shipping no longer available

sayra — Sun, 26 Nov 2023 16:19:07 GMT

Hello, @tonydow - Welcome back to the Seller Community!

We genuinely empathize with the challenges you've faced regarding the the shipping method on your website. It's disheartening to hear about any inconvenience caused.

From our perspective, we encountered no difficulties in reproducing the issue on your website. We successfully initiated the creation of a cart, and the shipping method seamlessly auto-populated at checkout. Please let us know if the issue persist.

We'd be happy to continue helping you.

Have a wonderful day.