thread Re: How to remove/disable or make Phone Number field in checkout page optional? in Payments Troubleshooting

How to remove/disable or make Phone Number field in checkout page optional?

R_Bates — Sun, 21 Sep 2025 11:41:25 GMT

Hi Square Community,

I am trying to remove to make the phone number field optional on the checkout page when buying a product.

I have made the Phone Number optional under the customer checkout experience page in Settings, but **bleep** still asking for the number and remains a mandatory field.

If anyone could let me know how can I achieve to remove or disable or make the phone number field optional would appreciate it 🙂

Regards,

R Bates

Re: How to remove/disable or make Phone Number field in checkout page optional?

tranguyen — Tue, 14 Sep 2021 11:01:31 GMT

Sorry to hear you are running into this @R_Bates! I know that the phone number field is always mandatary for pickup & delivery regardless of the settings, but it should let customers proceed with their purchases without a phone number when opting for shipping or other fulfilment method.

If possible, can you share a link to your website with me as well? I'd like to take a closer look at it!

Re: How to remove/disable or make Phone Number field in checkout page optional?

R_Bates — Thu, 16 Sep 2021 09:45:35 GMT

Hi Tranguyen,

Here is the link - http://musicreminiscence.co.uk/

If you need, I can share backend access for you

Re: How to remove/disable or make Phone Number field in checkout page optional?

tranguyen — Thu, 16 Sep 2021 13:59:06 GMT

Thanks for sharing that @R_Bates! Hmm, there is definitely something strange here. I've escalated this to our ECOM specialist team so they can check over in case I've missed something. Once I have more information, I'll be sure to follow up on this thread.

Re: How to remove/disable or make Phone Number field in checkout page optional?

R_Bates — Tue, 21 Sep 2021 09:47:34 GMT

Hi Tranguyen,

Any update from the ECOM team? I need to sort this out as we are going live next month. Is this a one-off in my Square black-end?

Have I missed something regarding more setting options?

Re: How to remove/disable or make Phone Number field in checkout page optional?

tranguyen — Tue, 21 Sep 2021 13:57:39 GMT

Sorry that this is taking longer than expected @R_Bates! This appear to be a wider issue and our team are currently working to resolve it. I don't have a concrete update right now but I'll follow up on this thread once the team confirmed that the issue has been fully resolved.