thread New Software update in Payments Troubleshooting

How do I cancel / delete payment link

drjackson9 — Sun, 21 Sep 2025 11:36:39 GMT

I have been selling tickets for an event and I have now reached full capacity.

How do I disable the payment link please ?

Re: How do I cancel / delete payment link

Emma_ — Wed, 24 Nov 2021 16:53:43 GMT

Hi @drjackson9, welcome to the Seller Community! Congratulations on your sale! If you are using Online Checkout link, you can deactivate it. To do so, go to your Dashboard > Online Checkout > Select the link > click on Deactivate on the bottom of the screen.

Re: How do I cancel / delete payment link

blueray — Sun, 06 Mar 2022 21:34:03 GMT

How do you delete an order and NOT just void it

New Software update

blueray — Sun, 06 Mar 2022 21:35:59 GMT

How do you delete an order and NOT just void it

Re: How do I cancel / delete payment link

Emma_ — Wed, 09 Mar 2022 14:32:34 GMT

Hi @blueray, sorry for the delay in my response.

When a customer placed an order through your Online Store, the order cannot be deleted but you can cancel some items or cancel the entire order and refund. If your customer made a purchase through your Checkout link, the transaction cannot be deleted but you can refund the customer and deactivate the checkout link as per the steps outlined above.

I hope it helps, please let me know if you have any other questions on this.