thread Customising the survey in Payments Troubleshooting

Customising the survey

Simon1c — Sun, 21 Sep 2025 11:34:48 GMT

Hi, is it possible to change the questions that are asked of customers during a Square post sale survey. ie to make them applicable for my business?

Re: Customising the survey

Breffni — Wed, 29 Dec 2021 16:47:22 GMT

Hi @Simon1c, thanks for your post and welcome to the Seller Community.

Great question! At the moment, the Square Feedback form is standardised and is not customisable, more than what is listed in this support article.

We're always working to improve our products based on feedback like this, so I'll be sure to feed it back internally. Hopefully this is something we can make possible soon.

Re: Customising the survey

Simon1c — Wed, 29 Dec 2021 17:16:45 GMT

Thanks, at a minimum it would be useful to suppress some options, otherwise I cannot use it all. Thank you