thread Re: Can someone help me figure out how to fix the issue? in Payments Troubleshooting

I am not receiving orders on Printful through the integration with Square

LmClowers — Sat, 20 Sep 2025 06:41:12 GMT

Hello. I have my square store connected to printful, which for now is where I’m creating all of my products. I have triple checked that the items are synced on printful, they are set as physical items as far as I can see, and the two stores are connected correctly. For some reason, when I have tried both times to do a test run and place an order to make sure it goes to Printful, it doesn’t. It only shows up on square. Can anyone please help? Thank you so much.

Re: Can someone help me figure out how to fix the issue?

Summer2024 — Mon, 09 Jun 2025 20:28:56 GMT

Hi, @LmClowers ! I am going to outline some troubleshooting steps below. Please let me know if you continue to have issues.

Verify Product Linking
- Make sure each product in Square is properly linked to its Printful counterpart
- Double-check that the SKUs match exactly between Square and Printful
- Ensure variants (if any) are properly mapped
API Connection Status
- Log into your Printful dashboard
- Go to Stores → Your Square Store
- Check if the connection status shows as active/connected
- Look for any error messages or warnings
Product Settings
- In Square, verify that:
  - Products are marked as "Physical Items"
  - Products have valid shipping settings
  - Pricing is properly set up
- In Printful, confirm that:
  - Products are published and active
  - Products are properly synced (should show a green checkmark)
Common Solutions
- Try disconnecting and reconnecting the integration:
  1. Go to Printful dashboard
  2. Navigate to Stores
  3. Disconnect Square
  4. Wait a few minutes
  5. Reconnect Square
- Clear your store cache:
  1. Log out of both platforms
  2. Clear browser cache
  3. Log back in
  4. Test a new order
Test Order Process When placing a test order:
- Use a new/different product
- Try ordering as a customer (not store admin)
- Make sure you're using a supported payment method

I hope this helps!

Re: Can someone help me figure out how to fix the issue?

LmClowers — Wed, 11 Jun 2025 08:11:24 GMT

I don’t mean to sound silly but how would I complete #1? Also thank you for the help I really appreciate it.

Re: Can someone help me figure out how to fix the issue?

Summer2024 — Wed, 11 Jun 2025 12:35:15 GMT

@LmClowers - when you are on the printful side, does it show you any of your inventory?