thread Re: Square USB Hub not picking USB devices in Payments Troubleshooting

Square USB Hub not picking USB devices

SAAUTO — Sun, 21 Sep 2025 11:30:48 GMT

Hi Community

Anyone else having issues with Square USB Hub not picking up barcode and usb cash draw recently?

I have a Square Terminal with a USB hub which has barcode scanner and usb cash draw attached and they have stopped working.

Have have turned hub off from power source and tried my phone charger cable and it does not charge. Tried different usb ports on hub still nothing. Square have sent me a replacement 2 weeks ago as same thing happened to original one.

Thanks

Re: Square USB Hub not picking USB devices

Breffni — Fri, 25 Feb 2022 08:48:29 GMT

Hey @SAAUTO, thanks for flagging this here.

That does sound odd - just to confirm, it's not that the scanner is not reading the barcode, it's that the barcode and scanner are not connecting to the Terminal because there is no life coming from the hub, twice?

Is there anything in your environment may have damaged the hub/frayed the cables? Have you reached out to customer support about the second hub not working?

I know you tested with your phone charger but I'd suggest doing a factory reset of the Terminal and testing it all again just to be sure, instructions here.

Let me know how it goes!

Re: Square USB Hub not picking USB devices

SAAUTO — Mon, 28 Feb 2022 09:45:04 GMT

Terminal reset and plugged scanner in PC and that works fine so issue with HUB. Square support sending replacement hub but delay in factory.....

Thks

Re: Square USB Hub not picking USB devices

Breffni — Tue, 01 Mar 2022 11:32:42 GMT

Thanks for trying the reset @SAAUTO

There shouldn't be any issues with the new hub once it reaches you.

Let me know if there's anything I can help with going forward.

Re: Square USB Hub not picking USB devices

SAAUTO — Tue, 01 Mar 2022 11:42:58 GMT

Still waiting for replacement hub since last week....been told by square rep that issue at factory...

Re: Square USB Hub not picking USB devices

Breffni — Wed, 02 Mar 2022 12:08:24 GMT

That would be one to follow up with support on directly @SAAUTO, thanks!