thread In Restaurant Dining + Takeaway order collect in Payments Troubleshooting

In Restaurant Dining + Takeaway order collect

ClockMac — Sun, 21 Sep 2025 11:27:13 GMT

Hi,

Hoping someone can help.

We offer in cafe dining but have a significant takeaway business. I would like to be able to activate sending a text message to a customer when their order is ready for collection without affecting my dining in set up? Does anyone know how I can do this or do I need to integrate another app?

Thanks in advance

Re: In Restaurant Dining + Takeaway order collect

Sam_400º — Tue, 10 May 2022 08:28:22 GMT

This is one of the things I'm trying to figure out too - currently there's no integrated way to do this within Square.

I pop the customers phone number in as the ticket name, then use Siri to send out a message when their order is ready "Hey Siri, text 07123456789 It's Pizza Time" & this works. Although it does bank on you having a separate work phone you can leave with the business when you're not there.

Re: In Restaurant Dining + Takeaway order collect

k_atie — Tue, 10 May 2022 13:22:13 GMT

Hey @ClockMac! Welcome to the Seller Community and congratulations on your first post!

If you are using Square Online to process online orders on a website, you can change the settings so that your customers receive a text message alert when their order is placed, ready for pickup, etc.

To enable this feature:

Go to your Square Online Website Overview page
On the menu on the left-hand side of the page, click Communication > Email & Text Alerts.
Scroll to the bottom of the page and toggle on Text Message Alerts.

Once this is set up your customer's order status will be notified to them.

I hope this helps, let me know if this setup works for you!