thread Re: How to issue refund from website order in Payments Troubleshooting

How to issue refund from website order

HolsPel — Sun, 21 Sep 2025 11:23:15 GMT

Is it possible to issue a refund from my square website and if so how is it done. The only info i have been able to find online relate to contactless card payments.

Re: How to issue refund from website order

Breffni — Tue, 26 Jul 2022 14:42:31 GMT

Hey @HolsPel, thanks for querying this on the Seller Community.

To issue a refund for an order made on your Square Online site:

In your Square Online Overview page, go to Orders.
Select the order in question.
Select Cancel Items.
In the pop-up window, toggle on Cancel remaining items in this order to cancel and refund the entire order. By toggling it off, you can cancel and refund only part of the order by entering the refund amount.
Toggle Notify customer by email as needed.
Select Cancel Item to issue the refund.

Let me know if there are any issues!

Re: How to issue refund from website order

HolsPel — Tue, 26 Jul 2022 14:29:18 GMT

Thank you @Breffni that worked perfectly 👍

Re: How to issue refund from website order

Breffni — Tue, 26 Jul 2022 14:41:24 GMT

Excellent 🙂 thanks for letting me know @HolsPel.

Re: How to issue refund from website order

movemore — Thu, 20 Oct 2022 08:30:17 GMT

Hi, I tried to partially refund an order but there was insufficient balance in our square account so it was cancelled. Now I have sufficient funds it won't let me refund it because it says its already refund. How can I override this?

Re: How to issue refund from website order

Emma_ — Thu, 20 Oct 2022 16:59:04 GMT

Hi @movemore, thanks for your post. If you didn't have sufficient funds in your Square balance at the time of refund, we would debit it from your linked bank account. If you see the status as completed, it means the funds returned to your customer's card.

I'm unable to share any transaction details in a public thread but If you wish to check the transaction status, you can contact our support team.

I hope it helps. Please let me know if you have any question.