Refunds

andywhy — Sun, 21 Sep 2025 11:21:45 GMT

When processing a refund on Register do you always have to process against the original transaction or can it be done "manually"

Thanks

Re: Refunds

Breffni — Fri, 26 Aug 2022 13:24:49 GMT

Hey @andywhy.

The logic of processing a refund on the Square Register would be the same as any other Square device, be it the app or Terminal.

Any refund you want to process would need to attach to a transaction that you have taken payment for. It's not currently possible to process a manual or custom refund.

To issue a refund from your Square Register:

From the navigation bar at the bottom of your screen, tap Transactions.
Locate the transaction to refund and tap Issue Refund.
Enter the full pound amount, items, or the partial amount to refund.
Tap Next.
Select a reason for the refund > tap Refund.

Let me know if you have additional questions!

thread Refunds in Payments Troubleshooting

Refunds

Re: Refunds