thread Re: Posting payment links to WhatApp in Payments Troubleshooting

Posting payment links to WhatApp

erintayloryoga — Sun, 21 Sep 2025 11:20:13 GMT

When I post a link to WhatsApp it renders with code IE <p> at the start/end of the item description. Anyone know how to remedy that?

Re: Posting payment links to WhatApp

k_atie — Tue, 27 Sep 2022 11:19:33 GMT

Hey @erintayloryoga, welcome to the Seller Community, and congrats on your first post with us!

That does sound a bit odd alright. Does the IE <p> appear when you send the link too? Would you be able to send over a screenshot of how the item description appears when you send the link via WhatsApp? This might help me better pinpoint where the issue is coming from. Thanks!

Re: Posting payment links to WhatApp

erintayloryoga — Fri, 30 Sep 2022 10:53:16 GMT

Yep, it seems to be when I copy/paste the item pay link... it's not allowing my to upload a photo here 😕 Just can't seem to figure this one out. I guess as a workaround I could remove the item description and see if it looks cleaner/code free in a WhatsApp post?

Re: Posting payment links to WhatApp

k_atie — Sat, 01 Oct 2022 10:35:54 GMT

Thanks for getting back to me @erintayloryoga. That sounds like a workaround that could work for now. It might also be worth getting in touch with our customer success team who will be able to troubleshoot the issue in real-time. You can call Square Customer Success on 0800 098 8008. We’re available from Monday through Friday, 9:00 to 17:00 GMT.

Let me know if you have any other questions!