https://community.squareup.com/t5/Payments-Troubleshooting/How-can-I-disable-contactless-on-the-reader/m-p/608491#M51140 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/559686">@Dovestone</a>, welcome to the Seller Community!&nbsp;</P> <P>&nbsp;</P> <P>At the moment, there isn't a way to disable contactless payments with our Hardware, this is considered a feature request. I definitely understand your concern about wanting to limit chargeback, so I will make sure to pass this feedback on to our internal teams.&nbsp;</P> <P>&nbsp;</P> <P>Although there’s no guaranteed way to prevent chargebacks, merchants can take some steps to stop certain kinds of chargebacks from happening. These include:</P> <UL> <LI>Keep proof of all credit and debit card orders.</LI> <LI>Have a clear, easy-to-understand return policy.</LI> <LI>Have a recognisable business name on credit card statements.</LI> <LI>Use a delivery service that requires a signature upon arrival.</LI> <LI>Train employees on best practices for card-present and card-not-present transactions.</LI> <LI>If you’re taking online orders, be sure to use a payment gateway or online payment processor that verifies the AVS on file for the card being used.</LI> <LI>Accurately describe items. Customers who receive items that are not as described have valid grounds for a chargeback.</LI> <LI>Respond to customer service issues promptly and courteously.</LI> </UL> <P><STRONG>Remember</STRONG>: If you do get hit with a chargeback, it’s important to respond to your bank or payment processor promptly. Many banks will simply process the chargeback for the customer if a merchant does not respond in the allotted time.</P> <P>&nbsp;</P> <P>Check out this article <A href="https://squareup.com/gb/en/townsquare/what-is-a-chargeback-what-makes-it-happen#prevent-chargebacks" target="_blank">Chargeback 101: Credit Card Chargebacks Explained.&nbsp;</A></P> <P>&nbsp;</P> <P>Hope this helps!&nbsp;</P> Wed, 26 Oct 2022 12:02:43 GMT k_atie 2022-10-26T12:02:43Z https://community.squareup.com/t5/Payments-Troubleshooting/How-can-I-disable-contactless-on-the-reader/m-p/608247#M51139 <P>I want to prevent contactless payment and require a pin number, as I want to limit chargebacks. If someone steals a card, they won't know the pin.&nbsp;</P><P>&nbsp;</P><P>I thought I saw a way to switch it off in the settings but I can't find it again. The reader is taking payment as the card is coming close to the reader, before it can be inserted.&nbsp;</P> Sun, 21 Sep 2025 11:18:34 GMT https://community.squareup.com/t5/Payments-Troubleshooting/How-can-I-disable-contactless-on-the-reader/m-p/608247#M51139 Dovestone 2025-09-21T11:18:34Z https://community.squareup.com/t5/Payments-Troubleshooting/How-can-I-disable-contactless-on-the-reader/m-p/608491#M51140 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/559686">@Dovestone</a>, welcome to the Seller Community!&nbsp;</P> <P>&nbsp;</P> <P>At the moment, there isn't a way to disable contactless payments with our Hardware, this is considered a feature request. I definitely understand your concern about wanting to limit chargeback, so I will make sure to pass this feedback on to our internal teams.&nbsp;</P> <P>&nbsp;</P> <P>Although there’s no guaranteed way to prevent chargebacks, merchants can take some steps to stop certain kinds of chargebacks from happening. These include:</P> <UL> <LI>Keep proof of all credit and debit card orders.</LI> <LI>Have a clear, easy-to-understand return policy.</LI> <LI>Have a recognisable business name on credit card statements.</LI> <LI>Use a delivery service that requires a signature upon arrival.</LI> <LI>Train employees on best practices for card-present and card-not-present transactions.</LI> <LI>If you’re taking online orders, be sure to use a payment gateway or online payment processor that verifies the AVS on file for the card being used.</LI> <LI>Accurately describe items. Customers who receive items that are not as described have valid grounds for a chargeback.</LI> <LI>Respond to customer service issues promptly and courteously.</LI> </UL> <P><STRONG>Remember</STRONG>: If you do get hit with a chargeback, it’s important to respond to your bank or payment processor promptly. Many banks will simply process the chargeback for the customer if a merchant does not respond in the allotted time.</P> <P>&nbsp;</P> <P>Check out this article <A href="https://squareup.com/gb/en/townsquare/what-is-a-chargeback-what-makes-it-happen#prevent-chargebacks" target="_blank">Chargeback 101: Credit Card Chargebacks Explained.&nbsp;</A></P> <P>&nbsp;</P> <P>Hope this helps!&nbsp;</P> Wed, 26 Oct 2022 12:02:43 GMT https://community.squareup.com/t5/Payments-Troubleshooting/How-can-I-disable-contactless-on-the-reader/m-p/608491#M51140 k_atie 2022-10-26T12:02:43Z