thread Get "Ticket" data from transaction details in Payments Troubleshooting

Get "Ticket" data from transaction details

Gary55 — Sun, 21 Sep 2025 11:17:03 GMT

I want to be able to access the Ticket information from my transactions. Unfortunately, this seems to be the only information displayed in the dashboard that doesn't export.

Is there a way to get this?

Re: Get "Ticket" data from transaction details

Breffni — Tue, 15 Nov 2022 09:36:41 GMT

Hi @Gary55, thanks for posting!

I would be keen to get more information on exactly what details you are looking for here, would it be a general breakdown of what was added to the ticket, etc? Please let me know!

Unfortunately, though, it's not currently possible to go back through an Open Tickets history. I tested it out and couldn't find any way to extract the information.

I'll keep an eye out for your response.

Re: Get "Ticket" data from transaction details

Gary55 — Wed, 13 Dec 2023 18:08:47 GMT

Apologies for the incredibly late reply.

I essentially have two databases of guest data. The end goal I’m trying to achieve is to link my sales data (from square) to my guest data (from my reservation system).

The only data point the two systems have in common is the table numbers.

so I was hoping to get sales data out of square with the associated table numbers.

Alternatively is there a way to add a customer (uploaded from reservations system to square customers in advance) to the table before it is closed/paid off?

Re: Get "Ticket" data from transaction details

Breffni — Thu, 14 Dec 2023 11:13:11 GMT

No problem @Gary55 🙂

Getting the sales data out from the associated table numbers would be a feature request at the moment.

What reservation system are you using?

Re: Get "Ticket" data from transaction details

Gary55 — Wed, 20 Dec 2023 06:58:54 GMT

Hi @Breffni
I am using ResDiary. The reservation's part of the software is a perfect fit for our restaurant but the marketing/ guest relationship is not very advanced and i have no sales data. I have tested Opentable (which has a square integration) and great marketing / customer relationships software but the reservation’s are unacceptable for us. I know square has marketing tools so I am hoping to find a simple way to get the guest data into square & linked to the tickets/tables