thread Re: Unable to add a section on an online page in Payments Troubleshooting

Unable to add a section on an online page

JayAshton — Sun, 21 Sep 2025 11:15:25 GMT

Hi,

I'm building an online store and have hit upon a problem with a particular page.

There is Header, Item List, Footer, Footer Branding.

I want to add a section because the main 'Item List' is some specific pre-packed gift boxes, etc. but the option is greyed out (as per the attached screen shot).

What I'd like to do is add a section that can direct people to a specific Spirits page with some text with something along the lines of "There's also a wide range of spirits if you would prefer a large bottle of something special"

You get the idea... (I hope!)

The site is in build but this preview link might help? The page I'm specifically referring to is Homepage > Online Shop > Gifts For This Christmas Time

Add Section is greyed out

Re: Unable to add a section on an online page

Breffni — Thu, 01 Dec 2022 15:43:37 GMT

Hi @JayAshton, thanks for your post.

I tested this out on my account and I can only use the 'Add section' function when I'm on 'Page: Home

If I move to 'Page: Shop all' - I can no longer add a section.

It seems that this is a limitation of the Shop all pages at the moment.

We do have some additional information on Adding Sections to Your Pages in Square Online that I will leave here for you to check out!

Re: Unable to add a section on an online page

JayAshton — Fri, 02 Dec 2022 13:17:12 GMT

Right. 🤨🙄