thread Re: Having to Enter Address in Payments Troubleshooting

Having to Enter Address

sajji1206 — Sat, 20 Sep 2025 08:11:20 GMT

I have a question with my site. Whenever a customer comes to my site, they have to enter the address before being able to browse my products. Is there a way to remove that?

Re: Having to Enter Address

MayaP — Wed, 25 Oct 2023 19:47:26 GMT

Hello @sajji1206 I am sorry you are running into this issue and understand this is not an ideal customer experience. I would like to investigate this further and help in anyway. Can you provide your URL? Thank you!

Re: Having to Enter Address

sajji1206 — Wed, 25 Oct 2023 20:55:39 GMT

Sure it's www.sajjisunsweets.com and thank you for the reply

Re: Having to Enter Address

MayaP — Sat, 28 Oct 2023 00:59:09 GMT

We did get more insight because local delivery is set as your default fulfillment option is why it is asking for an address. With delivery, we collect the address initially to make sure the buyer is in range before being able to view the menu and place the order.

You can adjust the default fulfillment method by going to Online > Settings > Checkout > Advanced Settings > Select shipping > save and republish. This will have the fulfillment modal default to shipping first on the live site. But any buyer who chooses delivery will need to input the address first @sajji1206.