thread Re: Balance Transfers in Payments Troubleshooting

Balance Transfers

Thj — Sun, 21 Sep 2025 11:14:28 GMT

Has something changed? Usually, card payments taken on Fridays, Saturdays and Sundays go into my bank on a Monday afternoon. Today I have received Fridays and Saturdays card payments into my bank? Is this a new thing or a blip?

Re: Balance Transfers

Emma_ — Mon, 19 Dec 2022 15:20:11 GMT

Hi @Thj, thanks for your post. Our team received a few reports and it has been escalated to our engineers. Can you confirm you have received all of the transfers sent during the weekend into your bank account?

Re: Balance Transfers

Thj — Mon, 19 Dec 2022 15:26:12 GMT

Yes, I've received the transfers. Just waiting for yesterday's. I would be more than happy to continue receiving payments on a weekend. So much better

Re: Balance Transfers

Emma_ — Mon, 19 Dec 2022 16:40:15 GMT

Thanks for confirming @Thj. There is no official change to our Standard transfer schedule at the moment. I'll update this thread if I have any new information.