Order confirmation / receipt not being sent

February — Sun, 21 Sep 2025 11:13:56 GMT

I have set up an online sale and when I tested it did not receive a receipt or order confirmation by e-mail.

Prior to setting up the event I went to Business Information and set up the branding on my receipts. I also went to Online>Communications>E-mail&Text Alerts and set up a sender profile and an Order Confirmation e-mail.

Should the receipts / order confirmation go automatically following an online purchase?

Have I missed something?

Re: Order confirmation / receipt not being sent

k_atie — Fri, 30 Dec 2022 13:25:01 GMT

Hey @February, thank you for your post, and welcome to the Community.

Usually, confirmation emails are sent automatically to the recipient of the product upon purchase. Would you be able to share a link to your website? We'll take another look into this for you.

thread Order confirmation / receipt not being sent in Payments Troubleshooting

Order confirmation / receipt not being sent

Re: Order confirmation / receipt not being sent