thread How do I change the email address from which receipts are sent to customers? in Payments Troubleshooting

How do I change the email address from which receipts are sent to customers?

paulwieland — Sat, 20 Sep 2025 08:11:01 GMT

I signed up for square using my personal email address which is also my logon.

I'm using checkout links to accept online orders from customers and square emails them a receipt when the transaction is completed.

I set the location email address for my business to the business address but the receipts are still being sent from my personal email address.

How do I fix this?

Re: How do I change the email address from which receipts are sent to customers?

Minion — Wed, 25 Oct 2023 10:33:59 GMT

Hi @paulwieland

The steps you did I believe are the only way to update the email address "sent from". Maybe something didn't stick when saving your email ? I know it may sound stupid, but have you tried to remove that address, and then re add and saving it again?