Slow loading terminal

designgraphic — Sun, 21 Sep 2025 11:10:32 GMT

There are often large gaps between transactions using the Terminal and I find that when I do need to use it it can take maybe half a minute to get going. That is very annoying if a customer is in a rush. Is there anythinbg I can do about it. I am using a WiFi connection. The delay seems to be in loading the software.

Re: Slow loading terminal

Breffni — Tue, 21 Feb 2023 08:38:05 GMT

Hi @designgraphic, welcome to the Seller Community 👋

Thanks for flagging this, that sounds frustrating and not expected.

I'd suggest making sure that your software is as up-to-date as possible, regularly, as if it's not it may lead to lagging.

I'd also suggest doing a factory reset if you don't see any improvement, the steps to reset can be found in this article.

To manually update your Square Terminal software:

From the navigation bar at the bottom of your screen, tap ≡ More > Settings > Hardware.
Tap General > About Terminal > Software Update.
Confirm Install Now.
- Software updates typically take around 20 minutes to complete but may take up to 1 hour.

If you don’t see the option to update your software, your Square Terminal is up-to-date.

We recommend leaving your Square Terminal plugged in and powered on overnight for automatic updates to complete.

thread Slow loading terminal in Payments Troubleshooting

Slow loading terminal

Re: Slow loading terminal